When a problem came up, they fixed it with a better room.
Bernadette A
- 08/22/2025
Hotels.com verified review
The bathroom door was broken
Merrell
- 06/04/2026
Hotels.com verified review
Room was comfortable
Nicole
- 02/24/2026
Expedia Group verified review
The room was horrible the was nice the staff was grate the next time will check the room
john
- 12/11/2025
Expedia Group verified review
Saff was very nice! Everything seemed clean, but looked dirty due to the age and lack of property care. The price of the room reflects these issues and is on par with a cheap hotel. I’d stay again.
Brian
- 09/29/2025
Expedia Group verified review
I liked the ample parking Space, I was able to park my car in front of my room which made it easy dealing with my toddler. Room was clean, but the shampoo and conditioner were out. I am very reserved so I didn't ask for any to the staff. Check in was made so easy it was a pleasure, both over the phone and in- person the staff was help full and efficient.
Dinora
- 09/22/2025
Expedia Group verified review
The first bedroom we were put in was never cleaned. The floors were not mopped they were covered in dirt. The bed sheets were stained. The microwave was also dirty. The second room we were put in was considered “non smoking” but it still smelled of cigarettes.
Isabelle
- 09/21/2025
Expedia Group verified review
Front desk staff was great. I had requested a non smoking room, but totally understand that I received a smoking room due to it being Wildcat weekend. However, the state of the room was deplorable. We of course new it would smell like an ashtray, however, there was a red stain on the only chair in the room along with a stain on the floor under the sink. Some pink cap was lodged in the sink drain. The floor was covered in dirt and cigarette ash. There were 2 holes in the bathroom door and the tub was so questionable I refused to take a shower. Again, understand that the hotel was full, but you would expect that the room would be clean. From one housekeeping manager to another, I would be embarrassed to know my team left a room like that.
Kristy
- 09/21/2025
Hotels.com verified review
Could not believe I paid $198.00 including taxes a night and had to go get all of the supplies we needed. Slept on the same sheets all week. Ask the cleaning lady if she was going to do clean the room and she said they don’t clean rooms that just stay over. VERY disappoint in the whole stay and will not be staying again !!!!