What Others Have Said
Quality Inn
1150 Riverdale St., West Springfield, MA 1089
Clean hotel + breakfast.
Room was clean. Basic breakfast.
Friendly courteous refreshing environment.
Refreshing
Not Impressed
Lobby was clean and front desk staff was pleasant. .a façade. The room was typical for the brand. basic accommodations, but pricey for what is offered. The sliding door to the "balcony" of my room wouldn't close fully and certainly wouldn't lock properly. Freeway noise was disruptive as well. Would never utilize this particular hotel in the future; very disappointing.
Expedia Group verified review
It’s a nice place to stay. Friendly staff, very convenient location with restaurant and gas station nearby.
Hotels.com verified review
Recently stayed two nights while in the area for Six Flags. My visit went well, there were no issues, the room was clean, and I had requested a specific room, as I also stayed in August, and got it, even with it being a fully booked Saturday! They also let me check out an hour late at 12pm on Monday! Staff I engaged with were friendly at the desk, not so much at breakfast. Sunday morning breakfast lady locked the door to enter at 9:53 and my friend was in the bathroom and I had to let him in. Monday, the man was sitting around waiting for breakfast time to end, some people came in just before 9am, and at 9am sharp, he began clearing everything, was slamming things around, and seemed angry/annoyed. Breakfast itself was fine, lots of options, eggs and sausage were tasty, as were the waffles. Juices first day were watered down/running low but better Monday morning. My room was great, comfortable beds, 4 pillows each (queen) bed, room was clean, but the same small problems from my last stay continued. The tall lamp has to be plugged into wall to turn on/off, bathroom seems dark in shower, and there is no luggage rack, room 521. For dining, we went to the Tokyo restaurant next door that was great, and the Wood N Tap for dinner the other night, just down the street, that was wonderful! I'll stay again when back in area for Six Flags, always stay here, it is a good value and comfortable/spacious rooms! Nice to see it Sold out on Saturday yet still quiet.
Expedia Group verified review
I didn't like anything, is called Quality Inn and there is no quality what so ever,everything needs an upgrade including the staff behind counter. Only one person that does house service(Amber) was the only one that really help out. Dirty inside elevators, dirty main walk carpet. Room bathroom stains and paint peeling off. Breakfast was 50 percent good. Really needs management to step up and do something. We will not return.
Expedia Group verified review
Less than expected.
Expedia Group verified review
Very nice Hotel.. and good breakfast
Expedia Group verified review
This did the trick. Was a low cost place to stay. Very friendly and helpful staff. Older building but one shouldnt expect to have a 5 star luxurious stay. Rooms were good sized and clean, though the bathroom was a bit dirty and/or needed some updates (such as grout in the shower was either dirty or old/needing replacement). Overall, if you are looking for value this is a good spot, plus there are many restaurants literally next door.
Expedia Group verified review
Close to fast food restaurants and gas station.
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