The bedding was clean but the carpeting felt a little damp. This could be because the AC was set to 68° and high when we came in late. There was a glade plug-in to mask any musty smells. The areas where the carpet met the doorframes were coming up. You have to hold the knob down on the toilet for a good 10 seconds or more just to get it to flush completely. We did see a palmetto bug by the toilet but it was dying. This is an older hotel, and I know that the new owners are very slowly doing upgrades. Breakfast is free, but it's like school cafeteria food other than the waffles you can make for yourself. Coffee is powdered from a machine. We've stayed here several times bc it's close to my family who lives in Sevierville and the shoppes. This is a middle-of-the-road establishment, but offers mostly clean comfort and affordability for a good night's rest.
Anna
- 07/28/2026
Expedia Group verified review
Our room was very old. Not sure if there were better rooms but I think they give the people traveling with dogs the worst rooms. Our comforter was torn. There was a hair in the shower. The fridge froze everything we put in there. The air conditioning had to be turned down to 60 just to feel comfortable. I will not be returning there.
Kimberly
- 07/27/2026
Expedia Group verified review
The parking was good. The staff was very helpful. The room was clean didn't eat breakfast.
Zarion
- 07/27/2026
Hotels.com verified review
The staff were wonderful and always helpful, but the room itself was a little cramped for two people and there were a couple of very little things that could use some cleaning and mending, the chair had a stain on it and the comforter had a pretty decent sized hole in it. But the room was very clean other wise. I could tell the room has not been used in awhile though because of the shower it had a very strong mildew smell coming from the drain. I was also a little frustrated with the breakfasts since I'm usually on a night shift schedule by the time I'd get down for breakfast most of it would be gone as well... Parking wasn't really an issue for the property depending on the size of the vehicles and usually depending on those who parked around you needed a lesson on staying within the lines but that's usually an issue anywhere you go. Over all, it was a great stay would recommend to others.
Monika
- 07/26/2026
Expedia Group verified review
I wished the Mountain View was a bit broader - but it was still very nice and a super convenient location from literally everything !
Ashley
- 07/24/2026
Expedia Group verified review
Door to room somewhat stuck and bathroom door needed to be worked on.
Don
- 07/24/2026
Hotels.com verified review
We loved our stay. Even added another night. Beds were super comfortable. Trudy the breakfast lady was super friendly. Check in staff were super friendly and helpful we will definitely be staying again.
Tamara
- 07/23/2026
Hotels.com verified review
Needs some updates for sure. Carpeting well worn. Shower leaks in to the floor. Shower was very slippery.