We had a very good stay. All those that worked during the time we stayed was wonderful. We thank them for that.
Dianna J
- 01/09/2025
Regular Customer
I thought the breakfast was lacking.
Lillian L
- 08/26/2024
Expedia Group verified review
It's very clean and adequate hotel.
Beverly
- 12/22/2024
Hotels.com verified review
Excellent service from Judy at the front desk who assisted me with an early check in which is extremely helpful as I am handicapped and use a walker and cane. Room was nice and clean and close to the enterance as requested. Pool was a bit chilly being indoor and heated and the spa (which I normally enjoy) do to my health issues was barley usable do to a stong chemical that was used that caused an enormous amount of very unpleasant bubbles. One of the main reasons I stay at this hotel is the indoor pool and spa. Checking and checkout was fast and professional
Carolyn
- 12/15/2024
Expedia Group verified review
The staff was friendly. Location was convenient for our needs. Wish we had time to try their breakfast. I'd stay here again.
Irene
- 12/12/2024
Expedia Group verified review
Quiet area and way nicer rooms than half the casinos. Definitely a nice respite from the hustle and bustle of the city.
Matthew
- 12/10/2024
Expedia Group verified review
I liked the quiet location
sean
- 12/09/2024
Expedia Group verified review
Staff was nice
Erika
- 12/09/2024
Expedia Group verified review
I was disappointed with my visit to this particular Best Western Plus and it surely did ruin the last day of my Vacation.
I booked a King room with a full kitchen.
The room pictures on Expedia show renovated rooms with a modern kitchen. To my dismay, the hotel room looked nothing like the pictures. Instead what I received was a rundown, old and dirty room.
The room is extremely outdated and lacks cleanliness. The kitchen is extremely worn down, cabinets do not close properly, the tub was dirty, the toilet had black streaks, there was a huge plastic bag hanging out from under the bed, the light switches were filthy and the room overall was not up to standard with other Best Western Plus hotels.
False advertisements and misleading images of the room left me with feelings of distrust and deception and ultimately turned a good trip sour as this was my last night in Vegas.
The hotel was unable to provide an upgrade at the time or a refund and advised that not all rooms were renovated and admitted that the pictures on Expedia did not accurately reflect all rooms. Expedia was unable to provide a refund as well.
Overall, I left disappointed in the room and experience at this Best Western Plus.
I highly recommend NOT staying at this hotel and choosing another. Waste of money.