Pet Friendly Lodging Reviews

If your looking to stay in Sturgis DO NOT book this hotel. Weve stayed her twice and both times were terrible. Our room keys wouldn't work, had to climb through the window(which were broken and didnt lock). Hot tub was broken, ice machines were broken, it snowed under our door, only one outlet worked, all the linens were stained, room wasnt cleaned, they didnt shovel any of the walkways when it snowed, there was mold in our bathroom. On the last night of our stay their boiler broke, cause a CO2 leak, the fire department came said we should leave for the day. The "live in manager" said everything was fine. When we got back that night our room was 56°. The front desk person said the boiler was out so we wouldn't have heat or water... they wouldnt refund our money, and we had to book 5 new rooms somewhere else. And they weren't even planning on telling anyone there was no heat or water. Id say we'll never be back, but i doubt theyll be open much longer.

hirable experience. I booked month ahead of time. hot tub was broke, last day of our 3night stay we were forced to find a new hotel due to no heat or hot water, but to top off they didn't inform any of the guests there, I had to ask. then they refused to compensate us or give us hotel vouchers for another hotel!!!! thanksgiving weekend 😢

Was forced to leave early due to the hot water and heat going out in November. Was never able to contact manager and was notified by employers 8 hrs after it happened, when i went and asked why room was cold. By this time it was 5pm already 8 hrs from home with no resources giving by hotel, just a sorry hope everything works out for you . We we compensated for are last night ,but thats it . On top of this hotel had stained lines broken doors ,hot tob wasnt woorking ,heater was having issues first two nights ,fire department showed up at 730 am for co2 leak ,we were never told anyrhing from any manger at this time. When we asked for pool towels they only provided us with 2 and said thats all we can have ,even though we had four ppl.

Ok

Staff was wonderful and indoor pool was amazing for our kids. We definitely will stay again.

N/A

The HVAC unit didnt work and we couldn't get the room below 75 degrees. The room smelled musty throughout the visit. The shower/tub didn't drain properly so the tub filled up with water while showering.

Nice bed andbreakfast mych better than rating

Heat in room 22 did not work. Room was clean and nice just no heat and it was 34 degrees

No elevator to set the floor and no handicap bars in bathroom