The employee that checked us in was extremely pleasant and helpful.
Nancy H
- 04/05/2025
The hotel said it was in Christiansburg but was much closer to Radford.
The hotel was not close to where it advertised (Christiansburg). It was next to Radford! The check in was a nightmare. There was noone at the front desk. I waited and called out and checked around the laundry, etc. Finally, a maintenance man came down the hall but he had no idea where the desk clerk was. We both checked the office and cafeteria area with no luck. I would have left except the hotel had already charged me when I made the reservation. Finally, the desk clerk came in from outside somewhere. He checked me in with no additional problems. When moving into the room, my wife noticed that the door to the room had a crack between it and the doorframe that allowed anyone in the hallway to see into the room. We had to move to another room! The beds were very hard and uncomfortable and my wife and I both had backaches the next morning. My wife is a member of an artists association and tells me that the Virginia Watercolor Society has its annual show in Radford this summer. She said she would not recommend this hotel. In fact, she will make it a point to tell all the members to avoid this hotel at all costs.
Dwight G
- 03/09/2025
Nice Room
Everything was nice and clean and cool.
Margo C
- 09/21/2024
Ladies at check in very polite and professional.
Will book again when in the area.
Charles C
- 08/24/2024
Lovely Staff.
Ice makers on all floors not working. Room refrigerator not working. 85 90 degree days. But it was clean and the BEST staff, warm, kind, attentive. I felt bad for them working in a hotel w/ multiple issues. They deserve better.
Shelby E
- 06/14/2024
Expedia Group verified review
It was very quiet and quite convenient for me. Great stay.
April
- 01/06/2025
Expedia Group verified review
The only drawback was there were no places to eat less than a 6-10 minute drive away.
Cynthia
- 12/31/2024
Hotels.com verified review
staff was excellent
Verified traveler
- 12/15/2024
Hotels.com verified review
The staff were all very friendly and helpful. However, the condition of the room left a lot to be desired. The toiletries in the bathroom were used, we had one partial roll of toilet paper and ended up running out. The sheets and duvet were dirty. There was pet hair on the furniture (this was a pet friendly room so I get it, but perhaps hard floor and leather furniture would be easier to clean).
Toni
- 11/04/2024
Expedia Group verified review
Friendly staff, check in process was quick and easy. The room was not smelly like some rooms at pet-friendly hotels. The white bed linens and towels passed my ultraviolet light test. There were no stains and in good condition. The furniture surfaces and appliances also passed the ultraviolet test. The toilet in the bathroom, however did show signs that it WAS cleaned with a detergent, but not completely wiped away. I did not find this a big deal since the floor, sink and tub were spotless.
I found that this hotel was well maintained and the staff polite, friendly, and present (I always saw someone at the front desk or breakfast room.). I would definitely stay here again on my trips from the northeast to the south.