What Others Have Said
Best Western Plus New Cumberland Inn & Suites
702 LIMEKILN RD, New Cumberland, PA 17070-2315
Over Charge.
I was charged $22.78. It was added to my bill after tax and other fees, the totaled over to $50. then I noticed the charge of $22.78. I inquired about this extra fee at checkout the girl at the desk said I use the third party to make reservations when that is completely false.. I checked my phone log and saw that I had made a direct call to the front desk of the hotel specifically to avoid a third party charge.. 717 774 4440 that’s the direct line to the hotel. I would like to be refunded the 2278 that I was overcharged thank you. My name is Robert Karabinos.
Clean & Comfy
The room was clean and comfortable.
Expedia Group verified review
I booked a room years ago and thought omg I would love to come here again. Well my second experience was nothing like the first. I booked a room with the fireplace and jacuzzi. The fireplace did not work at all and I paid for this. The breakfast was terrible and the pancake machine did not function properly. The front desk lady has no manners at all. As I’m standing by the machine she just stands there trying to reach for the machine without an “excuse me”. Wish there was better food for breakfast with the prices they’re charging. There was a fake eyelash in the bed. I most likely will not rebook with this hotel.
Expedia Group verified review
It was good and stayed for a night
Expedia Group verified review
Didnt clean my room and provide basic clean items
Hotels.com verified review
Drap propre, mais taché, que l'on a fait remplacer. Aurait du être jetté.
Hotels.com verified review
We had a good stay and the hotel was very nice. Only thing we had trouble understanding the front desk staff as they didn’t speak very good English, Also I had a coupon they wouldn’t apply. And when I pushed the issue I couldn’t understand him well enough to understand his answer as to why not.
Expedia Group verified review
Clean, safe and good breakfast
Expedia Group verified review
Hotel was nice. Could do some exterior cleaning. Great value for price
Expedia Group verified review
When I arrived to the property it took someone a while to check me in. I called the number it said to call but only the front desk phone rang which obviously if no one’s there how can they answer it. After waiting, I got checked in. We went to our room. There was a strange smell. We went to the pool which was ice cold. In the morning we went down to check breakfast and the pancake machine wasn’t working, the yogurt machine wasn’t working and they were out of milk. There wasn’t much to choose from to eat.
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