Pet Friendly Lodging Reviews

The staff is friendly and helpful. And the room was very clean and well appointed.

Clean room, friendly staff and nice view of the bay.

Our room was very clean and smelled fresh, the breakfast was included and was also good.

Fantastic!!!

Clean hotel, excellent location, delicious breakfast.

Great stay , we slept very good , tha shower was excellent ; we definitely will go back !

Great location, inside Coconut Point mall so you have lots of shops and restaurants around you. Room was big and comfortable. It has an ample “living room” with a L shape sofa, small refrigerator, coffee maker and a desk. We were staying at the property because we lost power after hurricane Milton and the property lost power, too. So I can’t comment on the property amenities or breakfast. The reason why I gave 3 starts on “service” is because we called the property multiple times to ask if they had power and to see if we could get an early check in, and nobody ever answered the phone.

Overall the stay was not good, I made reservations as my home had no electricity based on hurricane and during the night the electricity sent off and and on. There was no communication around the status and we left the next morning. The room was pretty worn and beat up. There was no hand soap in the bathroom and no bath/shower gel in the shower…was totally empty. I had to go down to lobby. I kept trying to call back to see if the electricity was back on and we could go back but it rang busy and then tried the main Hyatt number to help and could not talk to anyone about any other question other than reservations. I then pressed the reservation button and talked to a very rude individual who would not try to find out anything about the status of the property and electricity.

Amazing staff during Hurricane!!

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