Outstanding stay with all amenities. Parking garage was hard to find and so was the reception lobby.
Farah
- 10/06/2024
Hotels.com verified review
Upon arrival at parking garage we we greeted, both men very great. One offered us a tour of the hotel, which I advise everyone to take. He was very friendly and did an exceptional job. We were early and went to town for lunch. Check in is at 4:30 and we arrived back at 3:45. We went to the concierge’s desk to see if our room was ready and we’re informed checkin wasn’t till 4:30. I found her very condescending and rude. My son went back to the garage to see if he could get the kids swimsuit. He ran into the gentleman who had given us the tour and asked if he could get in our luggage. He told him our luggage was in our room and it was ready. He took him to our room and found the cleaning person sitting on the couch and telling them the room was not ready, seriously! In the meantime, as I am in the lobby by the concierge’s desk, other people are getting their rooms. At 4:31 I get a text on my phone our room is ready. I was sitting within earshot yet a text instead of “Mrs Lanning, your room is ready”.
Joan
- 08/27/2024
Hotels.com verified review
We loved our condo. The view of the mountains and village below were spectacular! We will definitely be back!
Richard
- 06/30/2024
Expedia Group verified review
Room was very nice. Communications, happy hour were great but no a/c was a little painful. Car ride was awesome!
TRACY
- 09/01/2023
Expedia Group verified review
Our unit was far inferior to the usual Fairmont standard. Furnishings were shabby and very dated, and there was black mold in our shower. I won't stay at a Fairmont again - apparently I can't rely on their reputation to give me a good travel experience.
Debra
- 08/15/2023
Expedia Group verified review
Loved the area. Room had a hair in bathtub otherwise eating been hiring. Some asteroid in hallway needed repair, like wood corner trim. The game room was a great addition for those with kids. Valet crew was great and eager to help. I know they work on tips but it never felt like that was their goal. They were learning your name even if your stay was short. Would recommend and stay again. Pretty expensive to see some of the older pieces in hallway, and room not updated but I get it. JH
John
- 06/05/2023
Hotels.com verified review
Best valets ever. Water flow was poor from all faucets. Couch was uncomfortable. All the staff were super nice.
Marko
- 01/01/2022
Hotels.com verified review
Great location and had own ski valet. Room was good size. Daily housekeeping great. Toilets could use an upgrade to stronger flushing. Enjoyed free hot tea and coffee at the lobby. Limited equipment at the on-site rental.
Verified traveler
- 12/29/2021
Hotels.com verified review
The Franz Klammer lodge was super clean with an on-site concierge to help with anything you could want. The fall colors were spectacular!!
Deborah
- 09/30/2021
Hotels.com verified review
Great location, and great amenities-truly a great hotel!