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What Others Have Said
The Charles Hotel
One Bennett Street, Cambridge, MA 2138
Average hotel with exceptional people
The hotel itself isn’t any nicer than a Hilton, for example, but the staff do provide an excellent customer service experience. That said, if there were a Hilton or the like nearby, I’d save the extra money and stay there. This hotel excels mostly in terms of sheer location.
Amazing
Best location service and quality!
Perfect
The pillows were perfect and the mattress. We loved our stay.
Perfect everything and everybody was perfect
Our favorite Boston/Cambridge hotel hands down.
Lovely, relaxing and comfortable bed!
Easy check in and out, room clean, well decorated, bathroom updated, bed very comfortable.
Hotels.com verified review
Room was nice. A bit spartan, with no couch in my suite. Just lots of chairs. Like 7 of them. Shower is exceptional. The room grew on me over my three night stay. Came to like it. Pillows are way too soft. All of them. No variety. The gym at this hotel is fantastic. Big, with lots of equipment. Jogging paths nearby on the Charles River is a big plus, as is prime location in Harvard Square. Common areas are exceptional as well, which serves to highlight the stiff quakerish quality of the decor in the rooms. Staff is attentive. But a bit removed and ensconced behind counters, it seemed.
Hotels.com verified review
Reserved this hotel because of the soaking tub mentioned in the room description. When we checked in, our room had no tub:(. The professional and pleasant hotel staff were very helpful - switching us to a room with a bath tub. The bed/bed linens were incredible/soft, all of the food we had was excellent. Henrietta’s Table for dinner. In room breakfast the next day. The was freshly brewed- tasted like real coffee. We loved the free snack pantry in the lobby (yay!! diet cokes and cheezits!). Will absolutely stay again!
Expedia Group verified review
Fantastic Hotel. Loved the location, room was clean, staff was helpful, and loved the amenities.
Expedia Group verified review
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Expedia Group verified review
I remain impressed with the Charles Hotel. The rooms are very comfortable. The location perfect when doing things around Harvard Square. The restaurant and bars are great and the the staff very helpful. Well worth the price.
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