What Others Have Said
Mountain Lodge at Telluride - A Noble House Resort
457 Mountain Village Boulevard, Telluride, CO 81435
Hotels.com verified review
Stayed with my partner here for a couple of nights. Good time. Loved the scenery and amenities this place offers.
Expedia Group verified review
Had a terrible stay
Expedia Group verified review
People at front desk were knowledgeable and friendly
Expedia Group verified review
The front services staff is completely unprofessional, incompetent, and discourteous. In the 4-night stay not once was my room cleaned. On the third night I requested my car along with 3 clean towels. Per policy you request your car 15-20 min in advance for valet to bring the car. I was waiting in our room for 30 min. After no towels showed up we head up for our car. The car was parked waiting for us. I asked Matt & Heather for an ETA on the towels. The response was “I don’t know.” “They will get to you.” Apparently they place a ticket and whenever housekeeping gets to your ticket that’s when you will receive any service and if the privacy tab is on the door per Heather “you will just be skipped.” After back and forth we don’t care attitude from the rude staff I ask for management. They have “no GM” and the supervisor kid that was hiding behind the swinging door didn’t say one word before Heather interrupted the me with the “supervisor” and began yelling at me. I removed myself from the situation because the supervisor allowed the front desk staff to behave ill-mannered. I paid over $1300 to stay at this property. It was a simple request for 3 fresh towels from the staff and they were horrendous. Thanks Bear who gave me Aaron’s card the manager of front services who I emailed and he completely disregarded the incident. Please train your staff, we are paying for the accommodations. The location is great, overall the hotel is rundown and the staff is unsatisfactory.
Expedia Group verified review
Staff paws pmzing
Hotels.com verified review
This was one of the most disappointing ‘four star’ hotels we have ever stayed at. Our luggage was never delivered to our room. Our car was left UNLOCKED outside all night long by the valet. I was told the manager was going to contact me. They never did.
Expedia Group verified review
Beautiful stay in the mountains, but unfortunately wish I had a view of the mountains. Close to gondola ride to town. Few issues with TV’s so make sure to ask about that on check in!! Staff at check in and later in the evening not so great, but day of check out was good!! For the price we paid, expected a little better??
Hotels.com verified review
Three days before we checked in the sent an email informing us that the restaurant, bar, pool and hot tube were closed thursday, friday and saturday for a private event. On thursday the private event went till 1am and were loud and they would not make them leave even though it was suppose to be over at 10pm. Friday night it went till 1130pm even though it was suppose to be over at 8pm. We called both nights and complained and asked for manager to contact me and they never did. They had no concern for the other guest but that of the wedding party. We will not ever stay here again.
Expedia Group verified review
The room is a bit too small for two guests. Our bath room tub was not very clean. But overall is good. Mountain lodge is at a great location in Telluride.
Expedia Group verified review
Parking is not the best. Have to pay for parking each day and have to walk uphill to retrieve your car or car keys. Wished they would utilize golf carts to pick up guests from their rooms.
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