Pet Friendly Lodging Reviews

Absolutely terrible service and unhelpful front of staff, I would rate this as a 3 star hotel at most and most certainly not the standard of a 4 star hotel.

The rooms are very clean and bathrooms are modern and well kept.

The check in was very well run, the service was excellent and the room was perfect. Our complimentary bottle of wine was a very nice touch and the view out our window was beautiful. We will be back!

Clean room and great location

This hotel is not worth the price. Location is convenient, but of the four staff we encountered during our stay - two were unhelpful and had attitude. One employee gave me attitude for asking for a second bottle of water, and another gave me attitude for asking about transportation to the airport. I just ended up having to grab my own taxi as she was super unhelpful. We paid an additional fee to have a "nice" room that included a view of the empire state building - and were excited upon check in to learn from the check in desk that "everything in the room is included." Considering it was almost 10pm, I was hoping at the very least that meant a snickers bar or a soda. Turns out by "everything is included" he just meant one bottle of water, the wifi, only one bathrobe, and a shower that took 20 minutes to warm up to hot enough to shower. Oh sorry, and there were two tea bags. The fun part was being greeted with a bottle of wine due to my expedia status, but then not given a bottle opener for it - and no one could seem to locate one, lol, can't even make this stuff up. The pictures on here look WAY nicer than what is offered, and unfortunately for the cost, it's just simply not worth it. There are other hotels in the city that make better sense. I did appreciate having a tub, since I was so agitated the second day that I couldn't get the shower to heat up for over 20 minutes (my husband waited it out and showered just fine), that I had to use it.

I stay here each time I travel to NYC for work. The rooms are comfortable; the common areas are spacious. The bar has a great menu, and the service is great every time.

Excellent staff and great location to stay in New York City

Great service

Christina checked us in at the front desk and she was amazing!!!

Bar