During our family road trip, we were disappointed to find that the pool was under renovation. We had specifically chosen this hotel for its pool, as it was important to us and our children to have a place to relax in the evenings. Our kids love swimming, and this was a key factor in our decision.
Unfortunately, this information was not disclosed at the time of booking. Had we known, we would have chosen a different hotel.
We kindly request a refund, as we did not receive the experience we paid for.
Thank you for your understanding and assistance.
Do Chau Ha
- 12/03/2024
Expedia Group verified review
Thankfully we weren’t in the room a lot. The room was dirty other than the beds..even the curtains were stained. Kids ran the hallways until 130am & no sign of staff to get them into their rooms. The breakfast was decent in the morning and staff in there were helpful but that was it
Stephanie
- 11/19/2024
Hotels.com verified review
One of our three day stops, great location and well maintained.
It’s been our 4th stay in last 8 years, never disappointed.
Antonio
- 11/18/2024
Expedia Group verified review
This hotel suited our needs. Clean and neat. Little outdated but absolutely fine.
Kelly
- 11/18/2024
Expedia Group verified review
If you’re looking for an affordable place that won’t kill the bank and give you plenty $ to shop this is the place. It is an older hotel but the staff is amazing.
Danielle
- 11/13/2024
Expedia Group verified review
It was nice and convenient to Settlers Green.
Tiffany
- 11/13/2024
Hotels.com verified review
Bathroom was really gross. Would not use shower it was orange and pink from mildew, etc. The toilet smelled disgustingly of urine. Only acceptable part was the beds were fine.
Heather
- 11/10/2024
Expedia Group verified review
Need lots of TLC, pool area in desperate need of renovation, the hallways need to be vacuum at least once a month
Luis
- 11/09/2024
Expedia Group verified review
Toilet was not cleaned to the highest standard or could not be cleaned because it was too old. Bathroom sink was clogged and drained slowly.
Kevin
- 11/06/2024
Hotels.com verified review
Employees were nice and worked efficiently but the room was not very clean. Blood on the blankets and mold in the AC unit. The shower still had the shampoo and soap from the guests before us. Used to stay here all the time and I'm not sure I will again.