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What Others Have Said
Residence Inn Cleveland Independence
5101 West Creek Road, Independence, OH 44131
Expedia Group verified review
Staff was very helpful and kind
Room as clean
Plenty of space
Great breakfast bar
Hotels.com verified review
Bath room sink was not clean. Toilet was not clean. Room is dated
Expedia Group verified review
it’s ok
Hotels.com verified review
Basic. Small bathroom
Expedia Group verified review
The bathtub was very slippery. It had the potential to cause someone to slip and fall in the bathtub. there were dirty plates put away.
Expedia Group verified review
Everything was perfect except an oily bowl that was stashed away in the cabinet. It was odd but no big deal everything else was very clean though
Expedia Group verified review
Customer service was par excellent! Everyone at the front desk was pleasant and professional. Great staff which is difficult to find these days. Kudos and thank you Bernetta, Grace and Kei. Great job! By the way, the rooms were nice and comfortable as well!
Hotels.com verified review
The room was dirty and I asked THREE times for it to be cleaned. They said they would and never did!
Hotels.com verified review
Poor overall experience. Exterior area around doorway was dirty and shabby. People smoking on exterior stairs and sidewalks. Room had a bad smell coming from the shower drain like a skunk. Room had black ants. Kitchen floor was dirty. Someone's leftover food was in the fridge. Afraid to touch anything in room due to uncleanliness. No wastebasket in bathroom. No luggage stand. Had to go ask for clean towels.
Expedia Group verified review
Room was good
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