What Others Have Said
Sonesta ES Suites Chicago Downtown Magnificent Mile - Medical
201 East Walton Place, Chicago, IL 60611
Mixed up reservation.
I made a reservation with Best Western and was directed to the Red Roof Inn. The motel area was very dirty. and staff was rude at check in. I had prepaid, so no problem checking out. Wasn’t able to find a handicapped parking space near the room and in the morning, my car was standing in water. Feet got wet getting into my car. A, plus I had a good bed.
Room should never been rented out.
The room was dirty, laminate floor all sticky and had either recently been destroyed or was under construction. The one shelf in sink area was torn off the wall. SHOULD HAVE NEVER BEEN RENTED OUT.
Expedia Group verified review
Disgusting
Hotels.com verified review
I don’t usually leave reviews, but this stay absolutely needs to be addressed. This was, without exaggeration, one of the most unpleasant hotel experiences I’ve ever had. The room felt unclean the moment we walked in. The bathroom, especially the shower, looked like it hadn’t been properly cleaned in a very long time. There was visible buildup, and the overall condition made it hard to feel comfortable using it at all. In fact, I didn’t even use the shower because it was that gross. The bed situation was even worse. I didn’t feel safe sleeping under the covers and ended up sleeping on top of them out of concern for cleanliness. That alone says everything about the condition of the room. On top of that, the entire property had a strong odor, and there was a noticeable smell of marijuana throughout the area. It didn’t feel like a controlled or well-managed environment, and it made the stay even more uncomfortable. At this point, it feels like surface-level fixes wouldn’t be enough. The property is in such poor condition that it would honestly need to be torn down and rebuilt from the ground up to meet even basic expectations. This location seriously needs attention—deep cleaning, better maintenance, and stronger oversight. As it stands, I would not recommend staying here.
Hotels.com verified review
Area not clean
Expedia Group verified review
Bed was comfortable. Sheets, toilet, sink and tub were clean, but maybe not the surfaces including the floor. The room and lobby were dingy.
Hotels.com verified review
Very nasty facility
Expedia Group verified review
Staff (possibly owner not very friendly)
Expedia Group verified review
Not the cleanest place
Expedia Group verified review
Room was dirty and had roaches. Do not recommend staying here.
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