What Others Have Said
Sonesta ES Suites Chicago Downtown Magnificent Mile - Medical
201 East Walton Place, Chicago, IL 60611
Hotels.com verified review
Poor room maintenance, mattress broken.one set of towels for two days.eraerll unfriendly front desk staff.
Hotels.com verified review
Hello. I just checked out today, i reserved a 5 day stay, w/4 nights and the management and regular staff employess, refused me service while we were staying the entire 5 days there. They will let people in rooms, w/o even talking to the renter of the room first. They let my ex boyfriend in my room that we stayed in, but the room was only in my name, but he left entirely from room 2 nights before due to checkout. So i aak myslef , why woukd they lef my ex back in my room , not even knowin if i wouldve been safe or not, all bc they mad ehim a key. Lastly I called up there. I explaining to them that they had let him in the room that he had already been gone from because we weren't together and they told me II asked him to go tell him he had to leave if he wouldn't put it in his name, the rumor and he told me to call the police. Instead. Which would have put me in a dangerous spot of sorts so that was not an option for me and they refused to honor the fact that if anything was wrong or happened, damage wise to the room, that was still in my name, that I would be legally responsible for it. So I asked him at that point, to please go ahead and check me out right then, and he refused to do so, and hung up in my face. That's pretty much it.
Expedia Group verified review
Nice place 👌
Expedia Group verified review
It was great
Expedia Group verified review
I didn't stay here and was charged after calling the hotel that they were located too far away from me after evacuating FL due to Hurricane Milton. Someone else reserved the room for me but didn’t know the distance from where I was. The hotel staff said they canceled the reservation and to call Expedia. Expedia told be to call the hotel. What a nightmare!!
Expedia Group verified review
Mold everywhere. , bathtub leaked at seama all over floor , staff refused to provide more than two towels at a time in a room with four guest , booked double bed ended up with only one , was the only place available to escape hurricane Milton unfortunately I found out why it was the only one available, it able to do yourself a favor and stay ANYWHERE else, wish I could add a photo of all the black mold under the sink and elsewhere
Expedia Group verified review
I'll never stay at this poor excuse for a hotel again. They say it is newly renovated (at least the sign on the front of the building does) but that may only apply to some of the rooms? My room was like living in a third world country. They never offered room service even though I asked twice, the floor was never cleaned, and was sticky dirty, the bathroom sink stops draining my second day here and I asked them twice to have someone snake the drink / take care of the issue and they never did, the secondary security lock is missing the latch so this is a safety issue depending on who you are staying here, who knows how many other rooms look like this? There was also staining and dripping down of something on the walls, not sure if that was a moisture problem or what. But it looks like someone poured Coca-Cola or juice down the sides of the walls, the room smelled musty and moldy...
Hotels.com verified review
No one was in the lobby when we arrived and sat in there for over 20 minutes til someone came out (btw once he came out he already had a attitude). They refused my service and also was rude to not only me but other customers who paid their money ahead online for a room.
Hotels.com verified review
Horrible
Expedia Group verified review
Everything was excellent
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