Pet Friendly Lodging Reviews

Staff was so responsive and pleasant. Atmosphere is charming. Rooms were clean and spacious.

The building is a very cozy, historic hotel with friendly and welcoming staff. The squeaky, antiquated floors add to the charm, but aren't for everyone. With a blend of modern deco while staying true to the 1924 bones, it's a beautiful place. Hope to stay again sometime soon.

This is a really neat, historic hotel. I wanted to love it, but was disappointed in several things. The hotel elevator is not working, which is okay, but it would have been nice for that to be clearly disclosed before booking. Same with the parking. There is a lot, but you have to walk up a good deal of stairs and none of the lights in the parking lot or up the stairs work, so it felt unsafe. The hotel has a cool esthetic if you like historical buildings, which we do. But there was a serious mold problem in the shower, which isn't about age. The batteries in the AC remote for the bedroom also weren't working, and we would have let someone know, but unfortunately didn't discover it until late at night. The TV was also having issues for any of the streaming services. They are all small things, but it was kind of a lot of small things that added up to make our stay less than stellar. It's a cool hotel, but they just need to work on some things.

Not the cleanest place very old some bathrooms are updated some are not. Great service and good location

Fantastic!

The facility seemed tired and worn. The elevator hasn’t been working since last year’s flood and could be a serious issue for people with mobility issues. The rooms need to be gone over and had gauges in the wall and worn paint fixed up. The sink stopper didn’t work. There was no welcome drink as promised, the staff was uninformed about restaurants to suggest and was not very friendly. The room size was good, beds comfy and location was good but it was an uninspired stay.

There was no heat in the room except for a small plug in heater that couldn’t keep up because of the large gaps in the windows. The toilet had to be fixed twice after it wouldn’t fill back up after flushing. The hot water was luke warm at best. The elevator is permanently out of service. The front desk was too busy to be of much help. We were told we could check out a night early and receive a refund for that night because of the heat not working. Now we can’t get credit for that night because they won’t answer the phone. Do not stay here. It is about 50 years past its prime.

Rooms were very cozy & well kept! Our bed was better than any hotel bed I’ve ever slept in, dare I say better than my own bed at home! Floors were very loud and creaky, but that is expected from a nearly 100 year old building. The robes were soft and cozy, and the other amenities were amazing! Complimentary cocktails and light bites every evening, plenty of lobby space to hang out by the fireplace, and the hotel is near so much to explore in downtown Asheville!! We absolutely loved our stay here and would definitely stay again!!

The service and the room were good. Very clean. Very cold! Not enough heat for the room. No shampoo or conditioner. No heat in the really cold bathroom. No bathmat. The walls are thin so it was loud, but it's an old house so to be expected. Really affordable and lovely. Just wish it were warmer.

Elevator was broken No breakfast