What Others Have Said
Red Roof Inn Rochester - Henrietta
4820 West Henrietta Road, Henrietta, NY 14467
Great stay
Everything was good.
Not the same as last stay 7 years ago.
The manager was not too friendly. The coffee station had no lids for the cups, so it was very tricky carrying them through the parking lot back to the room. The room was sufficient enough.But bring your own shampoo and soap because the containers in the shower were empty. Some of the outlets in the room were loose. The bed was pretty good, making it the best part of the room. My stay there 7 years ago was much better, which is why we decided to try it again. But it will be my last stay there.
Expedia Group verified review
Room smelled like cat pee, sheets were dirty, had an exposed power outlet next to bed that made me nervous. Staff asked if we wanted to switch rooms, no thanks, found a different hotel. No problem getting a refund, front desk was easy to work with.
Expedia Group verified review
Parking and check in were simple. The room was not a Hilton but it had all of the amenities like a refrigerator, microwave and free tv , soap and shampoo. I would stay again.
Expedia Group verified review
It was ok for a few nights the bed was very conformable
Expedia Group verified review
The room was filthy. Had to ask for clean bedding it was gross! There was no soap at all. Smelled like beer and cigarettes! I’ve stayed at many Red Roof Hotels and this was by far the worst. There was blood or poop smeared on the bathroom wall! Absolutely disgusting!
Expedia Group verified review
This place is a pit. First room had dried toothpaste spit all around the edges of the sink, very clear stains on both comforters, hair on the pillow (!), dust and grime in all around the room and bathroom edges and (worst of all) smelled like 2000yr old cigars. Oh, and a chirping smoke detector. Asked for a room change and they thankfully accommodated immediately but new room again smelled like old cigarettes but, as my son mentioned, also weed. Room was somehow even filthier than the last with a dried white crust of some sort, like some food, all over the carpets and a toilet and bathtub so stained my son thought there was a #2 still in the toilet and thought the shower would make him dirtier than not taking a shower. I assured him it was only an old tub and he took a shower but no shampoo or soap. And no phone in the room to ask for them. Checked for bedbugs and found none thankfully but in so doing discovered that the sheets were almost certainly not recently laundered. Slept mostly clothed and had a hard time getting the room stench out of our noses the rest of the day. This is hotel that has long ago given up. Seriously thought about sleeping in the car.
Expedia Group verified review
Rooms were unclean, 1/2 lights didn’t work, mirror missing and the smoke smell was intense and permeated my personal items
Expedia Group verified review
No soap in the hotel.
Expedia Group verified review
No toilet paper, one single pillow, and the room smelled like the toilet was stuffed.
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