What Others Have Said
Red Roof PLUS+ Long Island - Garden City
699 Dibblee Drive, Westbury, NY 11590
I am very comfortable with my staying at Red roof Mark was helpful with helping me
Red Roof is my first time stay it’s very quiet and comfortable.
Good customer service.
The hotel is neat and all basic needs are provided. I enjoyed my four days stay. I will surely come back if I am in the area.
My experience was superb.
I was late to get out of the room for housekeeping to clean. The manager went above and beyond for my room to be cleaned after 3:00 pm.
Dirty dangerous felt unsafe .. room smelled like tefuse.
The front desk was behind plexiglass with microphones to speak, made me feel very uneasy and unsafe the elevator was filthy dirty. The people staying here was smoking. Pot seemed like a very frightening and dangerous environment. I don't feel safe at all. I've never returned to a red roof if this is what they like the room smells like human refuse. This must be a back up in the room with staying one night, so we'll deal with it. What else could I say about? How disgusting this places I feel like it's probably never been clean based on what I saw just awful on every level.
Hotels.com verified review
The Red Roof needs an overhaul. There is a $300 deposit that wasn't stated on the booking site, room was not clean, stains on bedding,dusty, crumbs from the previous guest all over the place and the TV did not work.
Hotels.com verified review
It was a great experience. Upon arrival, reception staff were very pleasant and helpful. The room was clean and spacious. The price was amazing for the excellent quality/size of room and service received. I will definitely book for future trips!
Hotels.com verified review
Room smelled a bit funky
Expedia Group verified review
Room was clean, updated, and comfy. Location was convenient. Clients were sketchy and elevator broke
Hotels.com verified review
We were there 4 days First day, no maid service, asked desk for additional towels and pillows, never came. Day two and three our room key didn’t work, tv didn’t work, toilet seat needed repaired. Finally got things fixed by day four 😞
Hotels.com verified review
This hotel is very run down. The beds are terrible and the rooms are clearly not cleaned thoroughly as we found a used wrapper under our bed skirt. They argued with us about asking to send someone to clean it up. It was late and we couldn’t change rooms as we had to be up early and would have had to pack everything up to move. I’m sure none of the others were any cleaner. We had to retrieve our own towels and toilet paper because they wouldn’t deliver it to our room. The keys didn’t work after the first night and had to be reset and we didn’t have them near any phone. The elevators were scary to ride in. Very jerky and not smooth. Our tv was also not working the first night and had to wait 45 minutes to get someone to come up. They unplugged it and plugged it back in to fix it. Could have explained that to us over the phone. This was not worth the almost $700 we paid for 3 nights. We are definitely due a partial refund , at least, for this stay. I will pay for the more upscale hotels next time. It’s not worth the aggravation or dirtiness of the place. Contemplating booking directly and not through hotels.com as the reviews led us to believe it was better.
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