Terrible - we already cancelled return visit. Website says breakfast included - the lady at the desk said that’s no longer the case. Room dirty and in disrepair. No in roomcoffee. No towels or enough toilet paper. The pictures on website are not even close to the room. We already canceled reservation for return trip and found a different place.
Carla
- 12/24/2024
Expedia Group verified review
The beds had stains on them and very few pillows. The place stunk if cigarette smoke. We left and didn’t even stay. The lobby restroom was for employees only.
Nathan
- 12/08/2024
Expedia Group verified review
Refrigerator not working, controls for heat/cooling broken, door security latch broken and missing
Roger
- 11/15/2024
Expedia Group verified review
Unsafe and filthy checked out early. Do not stay here
Jill
- 10/24/2024
Expedia Group verified review
.Arrived and was told they were overbooked and could not give me a room even though i had a reservation for two days. Needless to say I will never book with red roof again
carmen
- 10/20/2024
Expedia Group verified review
Room not fully cleaned from previous guest. Hairs in sink, smelly unfolded blanket on shelf, room lock broken, musty smell throughout.
Glenn
- 10/11/2024
Expedia Group verified review
When we arrived, room that we reserved was not available as the people who were there continued to stay. Was reassigned to another room and it was smelly, bedspreads were wrinkled so bad it was not flat. The room was full of holes in the walls, one bed had half the headboard ripped off and scew sharp ends were sticking out.The bathroom had the shower curtain rod that had huge holes where it had been ripped down. Dirty town from previous occupant was still there. Tub was filthy and had marks where at some point been painted over. The door frame had been smashed in and locks just moved down. Holes with just plaster in shapes of fists.when partner went down to ask for another room there was no one available at the desk. He is handicapped and their was no elevator available.. total nightmare!!!
pamela
- 10/08/2024
Hotels.com verified review
Arrived around 6pm no one was there waited about a hour then they showed up with alcohol and checked us in went to dinner came back to relax there was no remote for the tv told at the desk they didn’t have one shower curtain would not stay closed because the curtain rod was falling off the wall. The dead bolt lock was broken so couldn’t lock the door. Will never stay there again
Ronald
- 10/07/2024
Hotels.com verified review
When arriving to the Red Roof Inn in Hermitage PA, there was no one at the desk, and a sign stating no vacancy and to contact the booking site. I called the number at the desk and when the women answer finally she literally said what? I proceed to clarify how can you give a room away that was booked? She rudely said that’s how it goes and hung up. Then when I did get in touch with the booking site due to having to find a new hotel and then waking up to my bank account being overdrawn as Red Roof Inn charged me. Terrible experience all around.