SureStay Hotel by Best Western San Diego Pacific Beach
4545 Mission Bay Drive, San Diego, CA 92109
Expedia Group verified review
Tiny room
Neal
- 06/24/2026
Expedia Group verified review
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Ritesh
- 06/24/2026
Hotels.com verified review
We stayed here for four nights to attend our daughter's graduation and do some sightseeing in the San Diego area. Overall, good value, price for four nights, one room with two queen beds and three adults was about $900. Clean room, a bit cramped for three adults, but workable. They offered a free breakfast that included eggs, sausage, and 'make-yourself' waffles. It would've been nice to have a toaster and maybe bagels, bread, as options to toast, but they had neither, nor was there any oatmeal. We used the laundry room, which had just one washer and one dryer. For the size of this property, they should've had at least a pair of washers and dryers for the convenience of customers. While we were about to do laundry, there were two other groups who were about to do laundry too, and there was an argument between the other two groups behind us, regarding the laundry. The property offered free parking, which was full except for only one space when we arrived to check in late on a Friday. When we checked in that night at the lobby, there was an uncomfortable experience where we overheard an irate person on someone's speakerphone as that person was trying to explain to the front desk person that the hotel had messed up her reservation for the customer who was supposed to be staying there. The front desk person still managed to get us checked in without too much delay.
Michael
- 06/21/2026
Expedia Group verified review
All the furniture is rundown the rooms are rundown and unkept. The property itself is overrun with homeless people that harass the customers as they check-in.
Adriana
- 06/20/2026
Expedia Group verified review
Clean room, breakfast
Mohammad
- 06/17/2026
Expedia Group verified review
Everything was good overall. The rooms and bathrooms were clean, spacious, and comfortable. The staff was very friendly and provided excellent hospitality. The only area that needs improvement is the breakfast selection, which could offer more variety, especially for vegetarian and vegan guests.
Overall, the hotel was satisfactory. I would rate it 7 out of 10.
naveed
- 06/17/2026
Expedia Group verified review
Rooms were so small and congested. Food/ Breakfast was horrible! Eggs and sausages in same container with a divider. Eggs had sausages smell.
Muhammad
- 06/16/2026
Expedia Group verified review
The parking was very limited. We traveled with two vehicles, but only one car was allowed to park on the property.
The hot water was not hot enough at night. As soon as we entered the room, we noticed a strong kimchi odor. The internet speed was also too slow.
The entire hotel is in need of renovation. Considering the condition of the property, charging $300 per night is completely unreasonable and does not reflect the quality of the accommodations provided.
YU-LIN
- 06/14/2026
Expedia Group verified review
The room was clean and front desk staff was great
Breakfast was good
NORALYN
- 06/11/2026
Expedia Group verified review
The room smelled terrible. Smelt worse when AC was turned on. It was was too humid because of poor ventillation. You can hear everything from every room including people talking, slamming their door shut, stomping around in the room above us. The shower pressure was incredibly low. There was no hot water. None of our towels would dry over the 3 days because of it being too humid. When we needed new towels we had to walk our dirty ones to the front desk ourself, so no service for necessary items. Breakfast was good. One of the front desk ladies was rude.