What Others Have Said
SureStay Hotel by Best Western San Diego Pacific Beach
4545 Mission Bay Drive, San Diego, CA 92109
Hotels.com verified review
It was a typical Best Western. It gives the impression that it is a little bit at higher grade or quality, but it really is not. Hallway was a little bit noisy in the evening and the staff was not friendly.
Hotels.com verified review
The check-in was extremely slow and numerous people waiting were very un happy. Felt bad for the only young gal having to put up with this when there were people behind the office door that could have come out and helped on the other computer. The free breakfast was terrible. No OJ as machine was out of order. Waffle machine was not working very well and the ‘powder’ eggs if that is what they were OMG terrible. Lastly, the location is nice, however there appears to be somewhat of a homeless problem around hotel and parking lots.
Hotels.com verified review
Breakfast area was awful . Spilled milk and cereal all over floor . Stated that way for over 30 minutes after complaints it was cleaned up . Fruit was old and bruised . Rolls were cold . Staff not friendly in that area . House keepers very nice and helpful and so was front desk .
Expedia Group verified review
First off, this is a MOTEL and NOT a HOTEL, as advertised. This place is really an old dump, they painted the interior walls and exterior doors a designer green color. Hardly a renovation. Was booked a double, but told at check-in it was for a single even though I had a verified reservation in hand. Their solution was to offer to cancel for free... hardly useful when I just drove 7 hours to get there. Everything is sold out within the area, not exactly a solution. Accepted a single and made it work because I had no other choice. If you're looking for a place to watch drug users hangout on the outdoor walkway or the homeless rustle around, talking to themselves (drugs are bad, mkay) and sleeping in the parking lot... this is the place!
Expedia Group verified review
Tiny, but clean room! Did the trick for a 1 night stay.
Expedia Group verified review
There was a strong urine smell around entire property. Breakfast was basically cereal. Waffle machine not working. Elevator also smell bad and in bad condition. Bathroom/shower had yellow stains. Honestly bad smell and rooms are too basic.
Hotels.com verified review
Overall, we had a great stay. The hotel was clean, the room was spacious, and I really liked the layout. Everything felt well designed and comfortable. The air conditioning struggled a bit to keep the room cool, but it wasn't a major issue. The biggest drawback was the parking—there weren't enough parking spaces, and I received a call at 6:00 a.m. asking me to move my vehicle. Other than that, it was a great experience, and I would definitely stay there again.
Expedia Group verified review
Hotel is old and not well maintained in very much need of a renovation. Breakfast was not very good also. Not much to choose from. Staff is nice. I wouldn’t stay here again.
Expedia Group verified review
For the amount of money that was spent on this room $800 for 2 days NOT WORTH IT!!, it should have been way way better!! When you get to this motel the outside walls pain looked like a nasty hotel 6. #2 the room floors were still dirty.i got out the shower and dirt & sand were stuck to my feet on the short walk from the restroom to the bed #3 the bathroom was so small the bathrrom door kept hitting the tiolet #4 the AC unit didn't really cool the room down and last but not least #5 the front desk mixed my name up with another person staying there so their reservation was added to mine. i kept getting calls from the front desk to come down and sign something and help fix their mistake!! Really?! Their mistake?? Finally the last call to the room was around 10:30 pm and I was fed up by then. This is the WORST MOTEL EVER!! to bad that I had made the reservation 3 months in advance. I DO NOT RECOMMEND THIS HOTEL UNLESS YOU ENJOY A DIRTY ROOM AND NOTHING BUT PROBLEMS THE WHOLE STAY!L
Hotels.com verified review
The breakfast was fresh but it was very warm in the room because the door was open and only one of the A/C units was on.
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