The deadbolt on our room's door would not lock and front desk clerk said, "It's ok, nothing will happen. Just go to bed. We'll fix it in the morning." This is why we left, refund or no refund. Also, it was very dirty in the room. The restroom reeked of urine,and there were clumps of hair in the corners of the restroom.
Esmirna H
- 03/28/2025
Hotels.com verified review
Place was in a good location close to downtown, clean, well priced, and staff was friendly and helpful. The Jamaican lady at check-in was very nice and helpful. Highly recommend.
TONY
- 04/17/2026
Expedia Group verified review
A hotel that doesn’t have water is just dumb. Elevators still don’t work, the ceiling was all peeling. The only reason to stay here is the location is good
Garrett
- 04/12/2026
Hotels.com verified review
Clean and spacious room. Quiet, friendly staff. Building needs some TLC and elevator out of service but overall it was a good stay.
Kody
- 04/04/2026
Expedia Group verified review
This property was disgusting!!! DO NOT BELIEVE ANY REVIEWS ON EXPEDIA!! LOOK AT OTHER SITES TO GET A MUCH BETTER SENSE OF HOW BAD This was a terrible experince The proprety was dirty Walked down the hall arrival we began to get an immediate sense of what we in for At check in told elevator was not working and we were on an upper floor (we had weeks worth of baggage) it was noted later elevator had not been working for a long time. The hallway carpets were dirty grimey dirty, looked like they had not been vacummed in months. There were buckets with water dripping into them. The walls were many different colors and textures of "same" colored paints. Upon entry to room I immeditaely wanted to leave, but we had booked nonrefundable (MY MISTAKE!! for not reading other sites before booking!!!!!!) I stood in place and looked around and the look on my face my husband immediately offered to pay for diff hotel, but we stayed the one paid night. The floor was delaminating, and warped as you got closer to a window with a major "bubble" of numerous planks that did not allow them to lay flat The bed itself (springs no cushion)sat on a squared off area that was carpeted, which was disgusting!!!!! I did not take my shoes off while there even at night The phone swiped a finger through dirt that left finger mark visible, NOT CLEAN! I did not unpack anything we left to eat and I did not want to go back until we were actually ready to sleep only as I did not want to sit in room want write more
shannon
- 03/31/2026
Hotels.com verified review
Elevator broken. Floor sticky in room. Just gloomy all over. Juice machine broken
Kimberly
- 03/28/2026
Hotels.com verified review
Could not stay in room. Reeked of cat urine and no other rooms available. Clerk said she submitted refund to Hotels.com
Carolyn
- 03/28/2026
Expedia Group verified review
Room isn’t that clean as they advertised. They did changed the bedsheets, but the room condition far from good. Walls are cracked everywhere even in bathroom. Dirt on floor. they should change the towels! Luckily I had my own towels. I suggest to look out for reviews before booking this place, unless you don’t care about those.
Kenny
- 03/25/2026
Expedia Group verified review
They place was dirty. Floor was sticky, had to keep shoes on and get dressed on a towel so clothes didn't touch. Chair had dog hair and stains in it. I didn't expect much for the rate but this was nasty
Carol
- 03/25/2026
Expedia Group verified review
The staff was friendly and helpful. There was also good water pressure in the shower and the beds were clean. However, the wall paint in the room was peeling, and the kitchenette was dirty. The bath towel got lint all over me as I dried off. It smelled like marijuana in the halls and one person was even smoking a cigarette as he came out of his room while the whole hotel was clearly marked “no smoking”. The elevator and one of the lobby doors didn’t work.