What Others Have Said
Extended Stay America - Houston - I-10 West - Citycentre
11175 Katy Freeway, Houston, TX 77079
Never stayed here.
Cancelled days in advance had insurance for cancellation was charged anyway. Will go to bank and dispute this charge.
Hotels.com verified review
Check in was easy with no surprised deposit. My service animal was at ease and not looked at in any way due to breed. Location had gas stations and food not to far. Studio had big refrigerator and microwave along with hot top. Bed was super comfy. Would stay again and highly recommend.
Expedia Group verified review
I stayed in a pet friendly floor because I had my dog with me. While I was out, my dog found roach poison in the room. Luckily they didn’t ingest it. When I notified the front desk that someone left roach poison in the pet room and my dog almost ate it, they became immediately defensive that “they did not do it” and did nothing to fix this. I was not able to leave my dog in the room after that due to the safety concerns.
Hotels.com verified review
I think the hotel is really good if I could change one thing is that they could do housekeeping a little bit more but other than that, it’s pretty cool
Expedia Group verified review
Good location. Requires some maintenance.
Hotels.com verified review
I've been here with my family for awhile. We are home hunting. On Feb 28th I was locked out of my room overnight because there is no night shift person available. I had to sleep in my car. Next morning, the two office people Guy and Lady met several people who were also stuck in the lobby for their lack of service, with no empathy and finger pointing. I was exhausted so I waited for the manager. She told me that no was Compensated and told me "give her a sec" and she never got back with me. I felt gaslighted and disregarded and lost my money for a comfortable night of sleep in my room. For safety reasons and comfort reasons that was unprofessional. Not to mention the roaches are outrageous. They should help pay for the stay it's so many of them. The staff is usually very kind and so is the manager but recently I had a horrible experience. So if you're the type to leave, lose your card, and may work at night, stay at your own risk because you may not get your money back and be met with no empathy in addition to your experience.
Expedia Group verified review
This property did not have the basic essentials while staying in an extended stay. Bathroom wasn’t equipped with a hair dryer. For an extended stay there wasn’t any dishes, cups, pots, etc. There wasn’t any ice machine at the facility. This place was such an inconvenience.
Hotels.com verified review
Nice quiet got plenty of peaceful rest and a nice welcoming staff
Expedia Group verified review
Nice and quiet. Staff friendly.
Expedia Group verified review
Quiet and close to interstate, mall, and eating places
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