What Others Have Said
Extended Stay America - San Diego - Sorrento Mesa
9880 Pacific Heights Blvd, San Diego, CA 92121
Expedia Group verified review
Filthy rooms. The soles of my feet were black from the filthy floors. No amenities. Breakfast was a joke... Crushed tiny muffins. Maintenance was non-existent, no hot water in either bathroom sink, one with a broken HW handle (plastic innards!!) and the other never got hot. We reviewed 3 rooms and all 3 had broken bathtubs. NEVER AGAIN!!!
Expedia Group verified review
Breakfast is terrible, only muffins, coffee was not available, hot water only
Expedia Group verified review
Our stay was due to family having surgery out of state. We needed long term. 1st room refrigerator was not cooling properly and broken recliner, they moved us to another room next to family. There are no kitchen supplies, sink stoppers or appliances unless you ask for them and they don't have some of those items. The 2nd room had a shower curtain rod that was very loose and the shower faucet leaked all day and night. Other than that our stay was fine, it was older and busy. We liked the cost of our stay and negotiated a 3 night refund because family was released early. Would stay there again if we had to.
Expedia Group verified review
Restroom was dirty, the room smelled bad
Expedia Group verified review
Room was good
Expedia Group verified review
nothing in the kitchen, no shampoo & cockroaches in the bathroom. Horrible!
Expedia Group verified review
No, the kitchen was not fully equipped, (there was nothing in it) The floors needed cleaning, there was peeling and chipping paint. The staff person who checked me in was not customer accommodating however the second staff person was very nice and accommodating. Unfortunately because of the first associate and the condition of the room accommodations, my review is negative. I see it as a management issue, cleanliness and customer service is and should be the standard expectation. Every room should be checked after cleaning, maintenance should be notified to paint and make repairs a priority as needed. The phone did not work when I needed to call the front desk. The continental breakfast was well below expectations. Just a suggestion, there are vendors that would love to have an opportunity to work and partner with extended stay, that would not only be a cost saving but an opportunity to show appreciation to your patrons. I am a consumer and if I were managing or operating a consumer driven business, I would want to treat those consumers the way I would want to be treated, I would expect the property to be kept up the way I would expect, I would want to be proud of every facet of my property. Would I stay again or suggest anyone stay there, my short answer is, NO.
Expedia Group verified review
It was good
Expedia Group verified review
microwave needs replacement due to rust.
Expedia Group verified review
Helpful staff, functional small kitchen, clean room.
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