Pet Friendly Lodging Reviews

The worst, dirtiest place ever

The sheets and towels were clean. The rest of room and facility was dirty and run down.

Do not stay here. The place is dirty, smells terrible, no one available at the front desk and the rooms are terrible. The room had a aweful smell, the refrigirator door would not close, the door to the bathroom was broken and would not close as well. The CO2 alarm was beeping because it was out of order and we could not sleep all night. There were 2 dirty towels and nothing else in the room.

Please remove this property from your selection. It was very dirty, and smelled really bad. There were fleas crawling on my legs in the lobby, the bedding, mattress were stained soiled, the pillowcases had blood stains as if someone got bit by bedbugs, there were dead roaches on the room floor. I did not stay there i asked for a refund and found a found a different hotel.

The rooms were disgusting. The TVs weren’t working due to holes in the TV. The bathrooms were a mess completely neglected. There were bugs crawling around the furniture was so worn down and ragged.

The pictures and the hotel description you see in the Hotels.com profile aren't accurate! There is no pool. (it's been filled in with concrete).The "breakfast included" is offered sporadically. Their excuse was always ... "Out of supplies and awaiting delivery". Roaches galore! And the constant odor emminating through the halls. Used condoms and hypodermic syringes strewn about in the parking lot. People living in their cars. Staff is confrontational and very put out with any requests. The pics of the rooms are totally misleading also. Bed had no mattress pad/cover. Just bed then fitted sheet. Curtains were stained, smelly and had holes in the lining. Refrigerator not working properly. Lost $100 in perishable groceries and they didn't even apologize. Only one small bag cart with deflated and thrashed wheels which was never accessible. Noisy and dusty highway/frontage road construction right outside the property. CapMetro bus terminal immediately adjacent to the property. Was hit up for money in the parking lot by an abundant number of homeless people almost every day there. Lil curly Pubic hairs embedded in the stained and course towels. Shame on Extended Stay America for failing to provide a safe, clean and hospitable property. And shame on Hotels.com for not doing a better job in vetting the properties they endorse on their site by ensuring the pics, details are current and accurate.

Brittney the manager is completely unprofessional and rude. Rooms didn’t have clean linens and pull out sofas were horrible shape with nasty stains.

Price and convenience

Disgusting room, door locks did not work properly, entire room and towels smelled of smoke. Roaches in bathroom. By far the worst hotel I have ever stayed in.

I was on a business visit and booked this place. Toilet was dirty with no regular house keeping. Even on request they didnt cleaned the toilet. Rooms did not had enough lights and even after asking for a lamp it was not provided. Kitchen didint had even a single spoon or a cup. I found that the fridge was not clean either as someone's food (stale food) was lying in the fridge when I checked in. No soap in bathrooms. Switches in room either didnt worked or were broken. Corridors were filled with smell of smoke and I felt very unsafe. Horrific stay!!!