Pet Friendly Lodging Reviews

Was really good the people are really kind but just the Internet is not good

.

Let's just say that the front desk person didn't felt like helping me, not going to get into details but very very disappointed with this property

The man at the front desk was not helpful at all. I was in the middle of an emergency. Yes, when I booked the room I put a guest name on the room. I was asking him to remove the guest and so he had no access to the room due to a domestic violence incident that day and he hung up on me. I went to another hotel and was not issued a refund

In my 58 years on Earth, at least 20 of those staying in lodging facilities around the world in countries as poor as Cambodia, I have NEVER experienced such awful treatment! I have since filed a small claims case against this facility. The actions/temperament of front desk clerk, Ricarda, were so egregious, the police had to get involved. Before my personal interaction, I witnessed 2 other guest incidents with her. She was so combative/antagonizing, 1 of the guests actually cursed her out, threatening violence in the presence of the police officer. This nightmare is underscored by the fact that I retired from the hotel/hospitality industry, which means I've seen a lot. This place should be closed down. At the minimum this woman, Ricarda, should be fired! Issue: she refused my service dogs and then, when I informed her that ADA Federal Law prevents this action, she made me wait almost 4 hrs for a room that was "pet friendly" despite me attesting that my 2 dogs were not "pets", but registered service animals. She actually, verbally stated that she didn't care. In a separate but related incident, the same employee charged me $10/ towel, claiming they was soiled beyond what she deemed acceptable. I had to lay them down on a sopping wet floor (trip hazard) from where they'd mopped just before I entered the room. She then harassed me by repeatedly knocking on my door, insisting I take the towels. I didn't answer, concerned about escalation. I'll win this case, but "buyer beware"!

The room was clean, staff was very helpful, great location. I will definitely be returning sometime soon!!!

Left early because of terrible animal and smoke smell in the room. Also woke up to find one of the biggest cockroaches I’ve ever seen on the lamp shade near our heads. Looked like the room was barely cleaned and we had to leave our bags in our car until we could leave just to make sure we wouldn’t track any roaches home with us.

Awesome staff! Clean rooms , A/C works great. Always enjoy my stays here!

Clean rooms! A/C works fine! Helpful staff and easy parking. Always enjoy my stays here.

Clean rooms, friendly staff , easy parking.