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Motel 6 Dallas - Garland - Northwest Hwy
12721 I-635, Garland, TX 75041
Hotels.com verified review
It sucked the room had no hot water they are very picky when comes to giving deposit back one lil smudge of dirt on a towel they act you not supposed to use them and God forbid you an open jar of baby food with a lil bit on the table all in all I say this place sucked and give two thumbs down
Expedia Group verified review
Kept my 50 dollar deposit and gave me the run around when I tried to call kept telling me to call back and certain times
Expedia Group verified review
Roachs
Hotels.com verified review
Pictures on site do not match the property. It’s a run down Motel 6 where you will find addicts. Rooms smelled of dope, shower head was covered in water residue, toilet didn’t flush right, standing water while showering, etc… walls were missing pieces of sheet rocks. We were not happy nor comfortable at this particular Motel 6, they also charge a $50 damage deposit… the rooms are already damaged.
Hotels.com verified review
Bugs in the room we stayed about 20 minutes and i am still waiting for my refund
Hotels.com verified review
Had no hot water and the night person wouldn't listen
Hotels.com verified review
Was charged my deposit for dirty towels. Absolutely horrible customer service. Also had a leak in the room that they wouldn’t fix. I do not recommend this place.
Hotels.com verified review
Check in was without any hospitality. Two smoke detector batteries were low. Felt very cold. No directions to room, I asked how to get there and response very vague. Found room 160 but floors dirty, bathroom not very clean, no alarm clock no hair drier. The other motel 6 locations had shampoo and conditioner. This place did not. I’m just happy there were no roaches. Slept half decent. Sheets were stained and pillows were hard and lumpy.
Expedia Group verified review
Costumer service was terrible!!!!! Even the woman in the front desk (I'm guessing the manager) was so rude then they have the "cleaning" people lying about getting rooms done😡when it was time to check out she went to check the room to make sure it wasn't damaged and she said the towels were dirty and I said yes they are, we have been using them for 3 days because the "cleaning" people haven't give us some clean ones and she showed me a piece of paper that supposedly they have to sign saying what they "clean" in each room, I told her that they haven't given us any clean towels for a couple of days and she wants to argue just because she didn't want to give my deposit back!!! DO NOT RECOMMEND THIS PLACE AT ALL!!!!!!!!
Hotels.com verified review
Everything was good until the morning we went to run an errand came back at 9:45AM they had already cleaned the room and removed our belongings. Then the office staff got very rude with us and stated they had a right to clean the room. The cleaner had one of our phone charges on her cleaning cart going to keep it. I am pretty sure this is something they do on the regular. Please be aware.
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