Staff were very helpful. Hotel needs a lot of work to update.
Corine
- 07/25/2026
Expedia Group verified review
Poor employees
Christopher N
- 07/24/2026
Expedia Group verified review
Everything was great except the pool wasn’t working and we didn’t know that in advance
Betsaida
- 07/17/2026
Hotels.com verified review
The staff was pleasant, but that is the best thing that I can say about this location. My family and I stayed for four nights, and our room was not cleaned NOT once. Upon arrival, the tub was clogged and subsequently, the tub would fill up everytime we tried to take a shower. We called down to the front desk about this and they did send a maintenance worker to rectify this issue. However, we asked that someone be sent to clean the tub after the work was complete, to no avail; we had to shower in a filthy shower our entire stay.
Furthermore, the bathroom shower curtains had an unpleasant mildew scent and no circulation in the bathroom. There were stains on the curtains in the room. We discovered bugs as well. The ceiling and walls are all patched up from previous damages. Just an overall unappealing room.
The breakfast buffet is decent and the lobby area is the best area of the hotel from an aesthetic standpoint. The hotel is aged and not unkept properly in my opinion.
Be mindful that parking is $20 A NIGHT!
Overall, it was a very underwhelming experience and my family and I will never be returning.
Rashaun
- 07/14/2026
Expedia Group verified review
A truly terrible experience. We drove for five hours to reach the hotel, arriving at the lobby around 12:20 AM to find a line of over twenty people. Only two staff members were handling check-ins; it turned out that flight delays had forced a large group of travelers to seek accommodation there. The staff lacked the necessary competence to handle the situation effectively, leaving us waiting in line for over two hours. Finally, around 2:30 AM, another male staff member arrived; he was highly efficient, quickly moving the line along and separating the passengers affected by flight delays from regular guests during the check-in process. We finally completed check-in around 2:40 AM, only to find the parking lot completely full, forcing us to park right at the hotel entrance. By the time we reached our room, it was 3:00 AM, and to make matters worse, the shower gel dispenser was empty! An absolutely awful experience—I will never book here again.
XUE
- 07/12/2026
Expedia Group verified review
There is a great restaurant in the hotel where you can take food to go and eat it in your room!