What Others Have Said
Staybridge Suites Austin Airport
1611 Airport Commerce Drive, Austin, TX 78741
Expedia Group verified review
Misleading pet policy. No mention of a fee online. Terrible condition in and out, with poorly planned Renovations progress. Saw 3 roaches…COMPLETELY IDIOTIC ELEVATOR LOCATIONS THAT ARE NOWHERE NEAR THE MAIN ENTRANCE AND THESE ELEVATORS ARE HIDDEN BEHIND DOORS THAT RESEMBLE ROOM DOORS. INCONVENIENT
Expedia Group verified review
although we found a roach essentially the room and service was perfect. we understand there could be improvement but maybe a fumigation should clear problem.
Expedia Group verified review
Check in was quick and easy. Access to property was easy, area was quiet,
Expedia Group verified review
Good value
Hotels.com verified review
The facility although under renovations, was great. The room outstanding. The service sucked. On checkin, i was told that there was a $50 incidental. I was preplexed as i had called the hotel and was not made aware. I was making a suggestion that that info should be given up front. The, i guess, manager, cane out with a big attitude. She told me it was non-negotiable and they could cancel my reservation and i could go somewhere else. Only prayer kept me from retaliating!!! I told her i was not talking about the charge, just that people should know in advance. As i was standing there, another person came up and was shocked when they heard about the charge. While the hotel was a 5 star, because of her attitude, i will never go back. I was there to do a class for the police department, with students from different locations, i did tell them about the incident and recommended they not use the faculity.
Expedia Group verified review
I would not recommend staying here until the renovations are complete. Nothing was outright bad, but I would choose to stay elsewhere. The food was room temperature instead of warm. The sofa was well worn and pulled so that the stuffing was coming out. The bathtub had chips in the surface. The bed, however, was pretty comfortable.
Hotels.com verified review
Hotel is under renovation and currently a bit dingy. Services are reduced and breakfast was not as good as at other Staybridge Suites.
Expedia Group verified review
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Expedia Group verified review
Staff was very accommodating. Sign on elevator said out of order and our rooms were on the 4th floor. We had an 87 year old that could not make the stairs so they changed our rooms to the first floor
Hotels.com verified review
Extremely disappointing! The place was under renovation and very very unkept. There were 2 elevators on either end of the propery, so was a long long walk to get to the elevator Besides, i went for breakfast at 9:30 AM and they had already closed the service. I would never select this again!
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