Pet Friendly Lodging Reviews

I didn't actually stay at the hotel, I was the person responsible for making the reservation. My exchange with Chintan, the person handling reservations, was absolutely amazing. He was kind, patient, professional and responsive. I was impressed by the attentive way he listened to our situation and his follow through to help us solve a problem. It's important in our culture to acknowledge excellent customer service and I hope you will pass this along to Chintan. (I specifically saved his name so I could share my experience.).

Comfortable and location was great

One of the elevators did not work. Hot tub out of order. Some appliances at breakfast out of order. Had to set up account on my personal devise to use the television. This place was a dump compared to the Holiday Inn Express we stayed in Sioux City the night before. Wouldn’t recommend this place to my worst friend.

Pool area roof falling off needs updating through Hotel hot tub hasn’t been in use and still advertising it in pictures stay elsewhere

Awesome stay

Property a tad beat up. Breakfast was great. The guy who checked me in was nice. For the price definitely not worth it. Its an OK hotel. The room was pretty basic. The mattress was sub par. If your going to pay alot for a room try somewhere else. One suggestion im starting to find out when was the hotel built. This will help

Yes

The rooms were clean. The breakfast was great! They are a little out dated. However even though some things are out dated it was clean. The beds where not as comfortable as other places I have stayed. For the hotel being very busy. It was still very quiet. The pool area could have been cleaned a little better and would have been amazing if hot tub was working.

I was double charged after paying through Expedia. Holiday Inn staff said they couldn’t see my payment through Expedia and they had to run my card. Turns out I paid for the room twice and no idea if I’ll get a refund or not. Time will tell

This hotel is very tired. Needs updating and cleaning. Hot tub was closed for repair, and we could see that a section of the ceiling over the pool was missing. Fresh paint was needed everywhere. The blackout drapes in room were starting to crumble. Water spilled out of the refrigerator bottom when I was putting things in. Every lampshade in the room was tilted. Water in the tub didn’t drain. Breakfast was ok. Juice machine was out of order but there was a pitcher of orange juice. Coffee at least was excellent The couple of positive things were the friendly front desk woman and staff, the bed was comfortable and the linens felt fresh and clean. Surprised by condition under IHG ownership. We will not be staying there again.