Pet Friendly Lodging Reviews

Mold everywhere. Stained carpets. Stunk. Not healthy. Staff were very helpful but the building should be bulldozed

Rachel was so helpful at the desk.

As I was checking in a lady was there complaining about the shower and that the knob did not work to turn on the shower. The front desk lady was moving them to a different room only to be told that was the room they had just moved from. So, essentially that lady had to move her stuff 3 times. Then it was my turn and she told me she put me on the third floor and asked me if that was okay, I told her as long as everything worked, she said she needed to look to see if there were any complaints on that room and decided to place me on the second floor in a unit she personally lived in and that it had a new toilet. As soon as I walked into the room the smell of the room was terrible. I went immediately to the grocery store to buy Clorox, latex gloves and room spray. I sprayed the Clorox in the tub and toilet and the stench that came up was horrific. I let the Clorox sit for at least 20 mins before rinsing it all off. The stench stayed. The toilet wasn’t set properly and wobbled and the last morning I was there noticed there was a leak coming from the toilet. I’m sure that is where the stench was coming from. I had to buy paper plates and plasticware due to what they offered looked to be unclean. I went to to ask for sugar packets and they were out. I asked for two extra towels and washcloths and was told that I would need to bring my used towels to switch out in order to replace what I needed because they would not have enough. I can keep going but I have run out of characters.

Room was clean except for the hide and bed. E erything else was fine.

I was very disappointed with my stay in Nashville. Normally my stays at Sonesta Suites are great, however this was by far one of the worst experiences. Once arriving into the room I wanted to unwind with a bath and the bath stopper didn’t work, I tried to cook on the stove and the stove didn’t work. I reported to the front desk and nothing was done. Upon leaving the next morning the elevator broke and I was located on the 3rd floor, I had to make 3 trips to remove my items from my room. Very disappointing and I would not revisit the property again!

Upon arrival to the Sonesta, my daughter and I checked in around midnight and were assigned room 311 when entering the room, I noticed that there were cobwebs around the bottom of the kitchen cabinets. The floor looked like it hadn’t been swept in several Customer visits. there were dead cockroaches in the bathroom drawers and leftover pet air completely unacceptable and unsanitary.

Everything was great

breakfast items not offered

Yes but was not clean spoons where damaged

Rooms were clean but in need of some upkeep from damaged cabinets, peeling paint and musty odor in stairwells. Staff was very kind and helpful and the price was very affordable!