This was rated 10 but it was more like a five or six. The shower was very outdated and needed new everything
James
- 08/28/2024
Hotels.com verified review
I had booked a room with King bed and was given a queen room and told I booked through a 3rd party and they weren't required to honor the request. The hotel was clean but prpoerty is very well beat up. 3 of the lights didnt work.I would not stay here or any other Candlewood property again.
Verified traveler
- 08/27/2024
Expedia Group verified review
Friendly and attentive staff. Clean Hotel.
Lillian
- 08/15/2024
Expedia Group verified review
We had a very nice 1 nite stay at this property. The bed was very comfortable, the exercise facility was nice, laundry, although we didn’t use it, was convenient, the front desk staff had our reservation paperwork on the desk, with what I assume was other incoming guests. The kitchen was handy. We would definitely stay here again. No complaints!
Rosalie
- 07/14/2024
Expedia Group verified review
The hotel is dirty, the kitchen area there is food on the surfaces of the cabinets, the carpets are dirty, and my door did not shut properly with having to shut it by slamming against it
There was no fresh-brewed coffee, and the coffee in the coffee machine was of disgusting industrial quality. The machine and the area around it were filthy.
Lisa
- 06/05/2024
Expedia Group verified review
Very nice property. Clean. Checkin was easy and very quick. Staff was very friendly. Room very nice Large with full kitchen. Highly recommended.
Mark
- 02/25/2024
Hotels.com verified review
Hotel staff was great. My room was backed up to the elevator and I could hear it all night along with some sort of water heater noise.
Bonnie
- 10/08/2023
Expedia Group verified review
I was very disappointed when we ran out of toilet paper early in the morning and there was no extras anywhere in the room. I also discovered the there was trash in the trash can under the sink which had multiple Q-tips, an empty toilet paper roll and the paper from around the toilet paper. The thing that hold the body wash, shampoo, and conditioner bottles on the wall of the shower was not locked in so the all fell on the floor when I tried to use them. The desk clerk was very kind and offered to send housekeeping to our room which I declined. We have stayed at several Candle Wood Suites and never had anything like this happen before. The desk clerk gave me what I needed since we were checking out in a few hours anyway. Housekeeping obviously did a really poor job on the room. It made me wonder about the bed then, gross!!!
John
- 09/27/2023
Expedia Group verified review
Staff needs a course in being friendly and not act like they are doing the public a favor by checking them in.