The hotel is okay but I am upset. Checked in and the agent did not tell us we were put in a different room category. Paid, went upstairs and came back to front desk to question the assignment as we booked 2 doubles in a suite and got 1 king studio.
Only then informed sold out and we would move next day. We packed and went out for the day, manager moved our stuff and new room was great. Spoke to front desk several times to confirm everything was in order.
Why the day before departure did agent say we now owed money?? I had been there for 6 days, moved rooms after 1 night and confirmed everything was in order. Worse I have a receipt showing zero balance.
Return home to find the hotel tried to process a payment 4 days in a row!!!! No emails, calls!! I have contacted bank to argue the payment!
It was a fun week in Miami. Buffet breakfast was ok. Great location for shopping.
Front desk 1 star. They have to do better and be honest at check in.
JACKIE
- 04/21/2026
Expedia Group verified review
It was a great stay and amazing view if you get the suit . I stayed there with my girlfriend fo a whole week . They have breakfast early but worth it . They also have dinner , didn’t eat but they do and room is pretty good . The only thing they don’t have is Netflix or anything only cable . It’s close by hotel to the airport too. I would say it’s a 9.2 /10 for me .
Elaine
- 04/18/2026
Expedia Group verified review
Awesome
Santiago
- 04/14/2026
Hotels.com verified review
Over nice
Sean
- 04/13/2026
Expedia Group verified review
The hotel needs an urgent renovation!!
Renuka
- 04/13/2026
Expedia Group verified review
Hotel needs urgent remodeling
Amar
- 04/11/2026
Expedia Group verified review
The breakfast was great I love this place it was clean and nice
Shantell
- 04/10/2026
Expedia Group verified review
Good place to stay near airport
Michelle
- 04/07/2026
Expedia Group verified review
Todo bie
patricio
- 04/05/2026
Expedia Group verified review
Clean room however my mattress was a bit stiff I could feel the springs inside. There was also no iron in my closest when i arrived.