Pet Friendly Lodging Reviews

All good

Great spot

.

Beautiful & clean hotel! Rooms are in the process of being updated bed and pillows are very comfortable and the rooms are very nice! Breakfast was great! Staff was friendly and helpful! We will stay here every time we visit SIU Carbondale.

Our room was dirty so they offered us another room and it was dirtier than the first so we stayed in the first one and cleaned it ourselves.

All was great

Service and room was great

I found hair in the bathtub that was not mine, it was a completely different color and long. I have short gray hair. The bed was extremely hard, I woke up with back pain and I haven’t had any back pain in years. The room overall was clean appearing and updated in amenities.

The pool and exercise room was closed no mention of that on their website. My kiddo was not real happy which caused problems. The hotel room wasnt the cleanest the bed was but the floor was not. The area by the refridgerator was disgusting. There was old silverware, used coffee cup lids. About 1 inch of dust and hair. I had to get my sons ball under the bed and it looked like they havent cleaned under it since the place has opened. The bottom of the bathroom door has splintered/swollen wood on it. Definately not too happy after spending 418.00 for two nights and it was my time with my son. If you wanna see for yourself its room 101. King suite..Would be very hard to stay there again unless something changes or happens. Thank you

We booked this after traveling and needing a place to stay when we got to our room the coffee maker didn’t work. I called out to the front desk. They said there’s nothing they could do after that. We realize the refrigerator also didn’t work. We called down and told them They said that they could change our room, but it was really late and that would be inconvenience to them then my husband went to take a shower and we had no hot water so finally we called again and they just asked if it was really that big of an inconvenience and my husband got upset and just hung up in the morning when we went to check out and tried to discuss the issues that we had the night before, but then they wouldn’t talk to us and said because we booked through you through a third-party they couldn’t do anything for us and they apologize. Our stay was so bad And that the help was so bad. I would not recommend this hotel to anyone.