I live in New York and my best friend from childhood comes up from Washington DC a few times a year to visit go to Broadway, listen to music and enjoy outstanding food. The Intercontinental is always our hotel of choice. It’s a hokey line, but they really do make us feel like family. This last trip was to celebrate my birthday, the lovely host at the desk, Caroline, upgraded us, gave us credit for two drinks and to my surprise that first evening sent up a little cake. We look forward to going back in a couple more months.
Toby S
- 01/26/2026
Expedia Group verified review
I loved my stay here!! Will be coming back. The staff is elite in every department. I used to work for St. Regis and Fairmont and I know service when I see it! For that reason, it is hard to impress me- but Intercontinental has their shot together! Everyone is impeccably trained and has an amazing attitudes. Bravo! The brunch is bomb as well! Drinks were YUMMY. Bed was COMFY
Katie
- 04/23/2026
Expedia Group verified review
Had a very nice stay. Everything and everyone was great.
Lavinia Secore
- 04/23/2026
Hotels.com verified review
Great location! Staff was kind. Would definitely stay again!
Kathryn
- 04/21/2026
Expedia Group verified review
Everything at the Intercontinental was great. The staff was warm and inviting, the room was as kept very cleaning but there was one small issue. The towels were desperately needing to be replaced. Several of them were actually thread barren. I expected much more lush towels.
Rebecca
- 04/21/2026
Hotels.com verified review
Hotel was nice. Staff was very accommodating.
Jejuan
- 04/20/2026
Hotels.com verified review
Room was clean staff was great
Alfonza
- 04/20/2026
Expedia Group verified review
Great location
Ayala
- 04/19/2026
Expedia Group verified review
Everything was good
Cheng
- 04/18/2026
Expedia Group verified review
The property was overall a very pleasant place to stay. The room was clean, comfortable, and well-maintained, which made a big difference. The staff were friendly and helpful whenever we needed anything, and check-in/check-out was smooth.
The location is also a big plus — there are shops and restaurants nearby, so everything is very convenient. The atmosphere felt safe and relaxing, which is exactly what you want during a trip.
If I had to mention something to improve, it would be that some areas could use a bit of updating, and at times it could get slightly noisy. But overall, it didn’t take away from the experience.
I would definitely consider staying here again and would recommend it to others.