Pet Friendly Lodging Reviews

I live in New York and my best friend from childhood comes up from Washington DC a few times a year to visit go to Broadway, listen to music and enjoy outstanding food. The Intercontinental is always our hotel of choice. It’s a hokey line, but they really do make us feel like family. This last trip was to celebrate my birthday, the lovely host at the desk, Caroline, upgraded us, gave us credit for two drinks and to my surprise that first evening sent up a little cake. We look forward to going back in a couple more months.

Staff were all helpful and friendly. Room was clean and spacious. Location of the hotel is close to everything, and its right above the train station

Hotel clean and feel luxury. Good hotel

Cheating while having breakfast , charges are unnecessary for amenities..

The room was clean and better than my expectation. The bathroom was big and I expected a smaller area given that we are in Times Square area. The location is perfect, it’s two blocks from Times Square so less crowded and noisy. One thing is that they had extra charges for things we didn’t use in the room so we had to review the receipt and they corrected it, but if you were in hurry, you might miss it.

Awesome experience.

I’m going there a couple of times as a couple we went there with all of our children. Five of them stayed in two rooms and it was comparable to a motel six. Needless to say the staff was less than helpful and accommodating, and there was never any intention to rectify how poorly the rooms were on the fourth floor. I have told people to stay there and recommend recommended this place and now I have gone out of my way to make sure that I would never recommend it again I’m very disappointed and it was anything but a intercontinental experience. Will not be returning, and by the way, there’s never room at the bar or in the dining room area during breakfast

The rooms were clean and the staff were respectful. The criticism we have is that the room that we had originally requested was not correct for our needs. When I booked, I reserved an accessible room and at the time I emailed ahead to let them know that my Mum (who is physically disabled and can’t raise her legs) needed a walk in shower/ wet room. This was many months ago. They emailed to say that they would accommodate this. Upon our arrival, we were told that the room had a bath! We weren’t able to accept it as my Mum needed a wet room. We had to wait an extra night until one became available. The rest of the time, the hotel was incredibly hospitable and kind. They bent over backwards and we thoroughly enjoyed our stay… but we do think that the hotel should have been better prepared as they did know the circumstances. Everything else was great. The breakfast was incredible!

Great stay staff was Amazing

They treated customers poorly. It’s not worth the money for a 5 star hotel. Won’t come back.