PetsWelcome
What Others Have Said
Candlewood Suites Richmond West End Short Pump
4120 Tom Leonard Drive, Glen Allen, VA 23060
Very Nice
Very nice, clean, helpful staff. Would gladly stay there again!
Great Stay!
Great place to stay. Always stay here when visiting the area.
Expedia Group verified review
The staff was very helpful. The bed was excellent.
Expedia Group verified review
It was a very nice property and stay! Loved how homie it felt.
Expedia Group verified review
Strange smell throughout building, mattress way passed worn out, seems i could have gotten cheaper if i used hotel website instead of Expedia
Hotels.com verified review
Grossly overpriced for the condition and experience. Asked to be moved from original room to another due to sounds coming from the refrigeration unit, only for it to be worse in the new room. Literally didn’t sleep for 3 nights. Temp in room felt like a meat locker, yet couldn’t adjust because the thermostat didn’t work. Bathroom sink in new room was also clogged. And how about periodically checking your gym equipment? The cable crossover machine had a side that wasn’t functional.
Expedia Group verified review
The room was fairly clean. The desk staff tried to help but we had a party of 4 & the hotel had no sheets or blankets for the 2 individuals using the pullout couch. I asked the front desk twice & they had no blankets available either night. Since then I’ve messaged the property manager twice and corporate once; it’s been over a week & no response. We had to buy our on blankets to stay at a hotel; seems like this should have been a basic amenity for the number of guests we booked for the stay.
Expedia Group verified review
My room appeared clean however the shower curtain liner had mold on it. Tried to call the front desk at 10 pm to let them know but the phone in the room didn’t work.
The office person in the morning apologized and organized housekeeping to change it.
Expedia Group verified review
Area is convenient to shopping and eating and the highway. Room was nice, quiet, and clean. The only thing I didn’t like was the air conditioning situation. Air condition does not run when you’re not in the room. It runs on a sensor. You have to wait about 15 minutes when you get back in the room for it to come on so after a hot day outside, you can’t come inside to a cool room. Did not get much sleep at night because the air condition did not run. I woke up several times hot.
Hotels.com verified review
Nice room. The staff was helpful. Also a good location for restaurants and shopping.
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