What Others Have Said
Staybridge Suites Rochester University
1000 Genesee Street, Rochester, NY 14611
Upgraded Facilities But Problems Persist.
Though the property has been updated, confusion at the front desk re: our reservations, lack of resources to even replace a broken printer and possibly the worst “free” breakfast extant! Ran out of juices, no milk as a beverage except for carafe for cereal, limp, sad home fries their “cook” couldn’t figure out that they were supposed to be CRISP, overcooked, tough as leather sausage links and eggs 🥚 of questionable origin. They couldn’t even manage to provide hard boiled eggs; in a city of bakeries the bagels were pitiful. After samplin offerings in hopes of an edible breakfast, my wife and I went elsewhere for breakfast. “Free” shouldn’t mean meager, pitiful and poorly prepared!
Hotels.com verified review
Hotel and rooms were impeccably clean. Danielle was incredibly wonderful and helpful with our stay. Location was amazing with a river view with paths that we enjoyed taking walks around. Breakfast was good and there's coffee and tea available by front desk 24/7. I would definitely come back here for my next visit.
Expedia Group verified review
Great clean, safe property in the U Rochester vicinity. Rooms are newly renovated. Would stay again.
Expedia Group verified review
Very quite only problem was would have liked king bed instead of queen
Expedia Group verified review
Great place, great stay. Staff were all wonderful and very helpful.
Expedia Group verified review
Perfect place
Hotels.com verified review
We returned to this property upon our return to Rochester. This is a very nice place. It is convenient to local eateries and shopping. It is located along the river and there is a pathway to stroll along. A breakfast buffet is offered. Unfortunately some items were missing when we went through but were filled after we left. The hotel is comfortable and the staff, friendly.
Expedia Group verified review
Never stay here anymore
Expedia Group verified review
Wonderful! We had a 2 bedrooms and 2 bathrooms for our family of 5- just what we needed
Hotels.com verified review
Everything was great, except for an angry chef.
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