Though the property has been updated, confusion at the front desk re: our reservations, lack of resources to even replace a broken printer and possibly the worst “free” breakfast extant! Ran out of juices, no milk as a beverage except for carafe for cereal, limp, sad home fries their “cook” couldn’t figure out that they were supposed to be CRISP, overcooked, tough as leather sausage links and eggs 🥚 of questionable origin. They couldn’t even manage to provide hard boiled eggs; in a city of bakeries the bagels were pitiful. After samplin offerings in hopes of an edible breakfast, my wife and I went elsewhere for breakfast. “Free” shouldn’t mean meager, pitiful and poorly prepared!
Harvey M
- 08/06/2024
Hotels.com verified review
Hotel and rooms were impeccably clean. Danielle was incredibly wonderful and helpful with our stay. Location was amazing with a river view with paths that we enjoyed taking walks around. Breakfast was good and there's coffee and tea available by front desk 24/7. I would definitely come back here for my next visit.
Heidi
- 10/21/2024
Expedia Group verified review
Great clean, safe property in the U Rochester vicinity. Rooms are newly renovated. Would stay again.
Maria Elena
- 10/06/2024
Expedia Group verified review
Very quite only problem was would have liked king bed instead of queen
Jack Carson
- 09/23/2024
Expedia Group verified review
Great place, great stay. Staff were all wonderful and very helpful.
Daylon
- 09/23/2024
Expedia Group verified review
Perfect place
Amer
- 08/30/2024
Hotels.com verified review
We returned to this property upon our return to Rochester. This is a very nice place. It is convenient to local eateries and shopping. It is located along the river and there is a pathway to stroll along. A breakfast buffet is offered. Unfortunately some items were missing when we went through but were filled after we left. The hotel is comfortable and the staff, friendly.
Curtis
- 08/28/2024
Expedia Group verified review
Never stay here anymore
Hongwei
- 08/10/2024
Expedia Group verified review
Wonderful! We had a 2 bedrooms and 2 bathrooms for our family of 5- just what we needed