I DESERVE A PARTIAL REFUND: THE POOL WAS NOT AVAILABLE , THE GYM WAS CLOSED
THE BREAKFAST WAS TERRIBLE - IT WAS MEANT FOR A ONE YEAR OLD PERSON - NO DINE IN.
IT WAS JUST TERRIBLE.
I PAID 207.00 FOR THAT????
Arnene
- 01/24/2025
Expedia Group verified review
My wife left valuables in our room and did not realize this until 3 hours after checkout. We called the front desk, and their service team had found and saved the items for us. We were very relieved and grateful to the staff at Sonesta for their professionalism.
Luis
- 01/21/2025
Expedia Group verified review
None
Laura
- 01/14/2025
Expedia Group verified review
The front desk staff were very helpful and friendly. The room was spacious with two bedrooms and a kitchen. The room was clean but due to renovation there was a few ants which wasnt a problem. One minor issue was housekeeping walked into the room 3 times prior to checkout to try and clean the room. Overall, nice room and staff, I would stay again.
Monique
- 01/12/2025
Hotels.com verified review
Traveled to the Sonesta in San Jose. The hotel was in a very quiet location. I booked a two room suite. It was very nice with two bathrooms and a small kitchen. Surprised to see a full refrigerator and dishes. The rooms were very clean and the beds were comfortable. Cons: They had a grab and go breakfast with yogurt which made me sick. Front door of room would not close properly.
Monica
- 01/06/2025
Expedia Group verified review
Coffee maker doesn’t work. Ice maker doesn’t work. No breakfast as advertised. When I raised the issue with staff, he was very dismissive. False advertisement. Surrounded area was not safe. Many RVs parked across the street from the hotel . They live there long term. We witnessed police activities surrounding that “RV camp.”
Chi-Bao
- 01/04/2025
Expedia Group verified review
No gym, pool and breakfast was ridiculous.
A bag breakfast with only snacks
Eric
- 01/04/2025
Expedia Group verified review
Everything was nice and quiet, rooms where clean and spacious. Would've love to have breakfast but due to their remodeling, breakfast was not available.
I would stay here again.