Pet Friendly Lodging Reviews

Our room is lovely and so comfortable. Even hate to leave it to go to dinner.

The staff was nice and helpful. Room comfy.

It was very busy and not clean. The staff were never available and it felt like we were going for spring break. Great amenities but not worth everything else you are giving ip

Self parking out of order. Spent 20 minutes attemting to make work. Found out later from the staff it's not working. Would have been nice to know at check in. Lots of food options but a $49 resort fee is too much. Good room with a view of the property.

Beautiful property

Room was nice there were maintenance issues with my originally booked room. They offered a credit but was only there for one night.

Our main issue was the room. The room smelled of mold and mildew from either the carpet or HVAC system. We were actually on a wine tour in which the cave smelled fresher. When we contacted the staff we were told no other rooms were available. Needless to say this negatively impacted our stay. In addition, our vineyard view room was actually a pool view from which you could catch a small glimpse of the vineyard if you looked through the corner of the window. The resort itself was clean and the pool, restaurants, and shuttle service were good amenities.

For the price I felt there should have been more front desk staff. The lines were long multiple times. Especially when there is a large event happening, they should be prepared to service a large amount of people. The room was very nice. There were a few things in the bathroom that needed to be tightened up mechanically. Overall a beautiful property, but again, for the price I expected a little more friendliness and support from the front desk.

I had a wonderful experience.

I am sharing our experience to help future travelers and management to fix major service and facility issues. Facilities & Comfort: While the property looks clean for the price, the sleep quality was bad. The mattress is aging and sinking. I felt like I was sleeping on a slope—it needs to be replaced. The 5-Hour Check-In Disaster: We arrived at 12:00 PM, requested a high floor, and were promised a text when ready and that our bags would be sent up. By 3:30 PM, no text had arrived, and our luggage sat completely untouched. When I followed up, the lead staff (Lady) dismissed me with a cold and unfriendly attitude. The Final Straw: By 5:00 PM, I stood in line for a third time. It was obvious no one had looked into our room. We were ultimately reassigned to a ground-floor room. When I spoke up about the high floor promise, the lead staff lady became defensive instead of apologizing for the massive waiting time and coordination failure. Customer Service Retraining: Front desk lead staff need immediate training on hospitality basics —specifically, she needs to treat all guests the same, learns how to avoid taking a defensive attitude when a guest is rightfully tracking down a delayed check-in.