What Others Have Said
The Mulberry Inn and Plaza at Fort Eustis
16890a Warwick Blvd, Newport News, VA 23603
Expedia Group verified review
Front desk guy was the worst I have encounter staff was no better in the office. Black men at that ,they all need to be retrained or replaced. Will never go to the establishment again.
Expedia Group verified review
Absolutely horrible place. Manager is disorganized, rude, & disrespectful. Has HORRIBLE customer service skills. Charged me for 2 rooms that I had originally reserved, only gave me a set of key cards for one room. Fought with me saying that only had one room, regardless if they charged me for two (again like I originally reserved). She eventually was able to figure her crap out however by the time she was able to, her rudeness, disrespectful tone, & horrible customer service made me want to just leave immediately. The building looked like it was not well maintained at ALL with cardboard or something covering some of the downstairs windows, for example. The hotel hallway, even the room smelled like absolute garbage. Really I would rate this place a 0 out of 5 stars if I could. - also claimed to have gave me a refund but yet it’s not even pending in my account with BOTH of the hotel room amounts, already taken out of my bank account. Absolutely horrible experience with this place & the manager.
Expedia Group verified review
It was a surprise that it was nice inside.
Expedia Group verified review
The pool could use a do over
Expedia Group verified review
Couldn't use TV in Room.
Expedia Group verified review
We got there early and couldn’t get in because they were cleaning. lol the room wasn’t sweep or clean. Had mold on the walls near bathroom. Towel rack was broken out of the wall and just hanging. You had to unplug the microwave to open the door after using it. From the front door through the check in area was a mess. Ice maker broken water everywhere. Trust me we want be back.
Expedia Group verified review
Everything except for the staff and bed is horrible. I stepped on a bug in the middle of the night when I used the bathroom. I guess that's what we get for what we pay for.
Expedia Group verified review
Worst hotel stay every 0/10 do not recommend. This place was so filthy. The first room they put us in the bathroom light was out and the toilet was gross. We changed rooms twice and it was still gross… and the non smoking room smelled like cigarettes. There were dead smashed millipedes all on the side walks and in the stairwells. The professionalism was non existent The pool was cloudy and bug filled. I mean I could go on and on. And I stayed there for the 4th of July weekend!
Expedia Group verified review
Didn't like anything about it. The room had cockroachs bed was hard and noisy, there was no amenities very little but wipe only 2 towels for 2 people crack heads running around the property. Stayed 8 hours and got the hell out
Expedia Group verified review
This place was terrible. The room looked nothing like the photos. False advertising. The room smelled like cigarette smoke, the floor was filthy, the paint was peeling off the bathroom ceiling, the curtains were broken, and spiderwebs hanging from the ceiling. Then at 4am the people above started stomping around for 30mins straight. Never ever staying at this place again.
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