Second time there... I had the Dolphin Lanai. Leaky pipe on lanai. Flickering bulb in room. Asked to be replaced. Didn't happen. I was asked several times if I had a room there. Didn't hear anyone else get asked. For example - there was a line for lounge chairs. Couple of people in front of me and no one asked them if they were guest. But soon as I walked up I was asked! Phones don't work but they charged you for them anyways! Wallpapers peeling off! 60 years its been around. Maybe it should retire early! Staying at Turtle Bay next time! Way better and newer facilities. Also was made to sit at the bar to eat because we didn't have a reservation even though there were empty tables...? Seems like certain people aren't treated well there!
Elmer
- 04/21/2025
Expedia Group verified review
Enjoyed the quiet and private beach. Food was excellent.
Michelle
- 04/20/2025
Expedia Group verified review
Wow , our two week stay at the Kahala hotel was one we will always cherish. The hotel is immaculate and gorgeous. The chandeliers in the lobby look like they are made from beautiful sea glass , and every plant inside and outside is lush and maintained . The staff is so kind and welcoming . Shoutout to Randy the server from Plumeria and Carolynn from the front desk! Located on a private beach you can walk all the way down and find sea shells , we even saw a turtle and a monk seal! The pool and hot tub is 24 hours so definitely take advantage. I recommend renting a car if you want to go to other beaches such as Waikīkī (10-15 min easy drive) , and the valet at Kahala is helpful and efficient . We had no issues . Overall I would come back to Kahala hotel and resort again.
Mikayla
- 04/17/2025
Expedia Group verified review
Forget this overpriced resort if you plan to swim in the pool! I spent three nights at this property and could not use the only pool at all since it was monopolized by kids the entire day until 7.00 pm!! They have no limited kids hours policy. Further, the dining in options are limited to an independent run Italian restaurant and a high priced French restauran and Lobby area, with the main restaurant being open two days a week (Tuesdays. and Thursdays). Also, the hotel shuttle bus to Waikiki only operates twice daily so most days you have to pay an Uber $30 to drive you there. They also don’t serve meals/drinks on the beach area and you have walk to the Beach restaurant near the pool. Service was generally good, with the exception of the Concierge who could rarely be found!
Mahmoud
- 04/11/2025
Expedia Group verified review
My stay at the Kahala was wonderful! Everything's was so beautiful and clean. Every staff member was exceptional, kind, and willing to go out of their way to help me.
Jen
- 04/10/2025
Expedia Group verified review
They take the sun umbrellas down at 4:30 p.m. when there is still sun, so it is annoying.
Carlos
- 04/03/2025
Expedia Group verified review
The only bummer was my brand new Kahala Yeti mug was taken by someone in the pool area and never returned. They're not cheap!
Other than that the stay was awesome!
John
- 03/29/2025
Expedia Group verified review
Wonderful experience every time.
DANIEL
- 03/25/2025
Expedia Group verified review
The hotel and staff were amazing. They took such good care of us! I would definitely stay there again and recommend others to stay there too!!!