Homewood Suites by Hilton West Des Moines/SW Mall Area
6620 Stagecoach Dr, West Des Moines, IA 50266
Hotels.com verified review
Excellent hotel that had very friendly and helpful staff. Room was very well equipped and clean. Breakfast was fantastic. Will stay here again the next time we are in the area.
Greg
- 01/20/2025
Expedia Group verified review
Easy to get to and a nice property with great amenities
Tony
- 12/20/2024
Expedia Group verified review
Nice, quiet & comfortable.
Carla
- 12/16/2024
Hotels.com verified review
Very clean and excellent facilities
Anthony J
- 12/14/2024
Hotels.com verified review
The pool and hot tub were not in service during our stay, which was a main draw for the hotel. It would have been helpful to know that when booking. We were told by the front desk host that the hot tub was still open, but when we tried to use it, it was also broken. That’s a detail the front desk should know. We were told that we can use the neighboring hotel’s pool, but he told us their pool was open until midnight, and when we walked to the other hotel a little after 10 they told us that their pool had already closed at 10, which also is a simple detail that the front desk should have known.
Jorgo
- 12/01/2024
Hotels.com verified review
The location was very convenient and the bed was very comfortable. However, there were two lights burnt out in my room and the shower water never got hot. The room looked a bit tired and smelled dusty. I stayed for four nights. My linens and towels got refreshed once and the kitchen was not tended to at all.
Verified traveler
- 11/16/2024
Expedia Group verified review
The kitchen sink did not drain, the disposal did not work. Spoke to the office person at 6am and he wrote out room number down said maintenance would be in at 8am and we were 1st on his list. Got back to the room around 10am and nobody had been to our room. Called and complained and the front desks response was, so now you don’t want someone to come look at your sink? Maintenance guy came as we were headed out and said we were not on his list. Said sometimes when you call down they say they are writing your number but don’t actually do it. When I told him I watched him write our room number down he didn’t have much to say. 5 floors, ice machin on every floor and the only one that worked was on the 1st floor. Exit signs hangin by wires out of the ceiling or sitting on the floor. The only positive thing about this stay was they had a good breakfast with a lot of variety. We won’t be back.
Krista
- 07/21/2024
Expedia Group verified review
A nice clean room. Hotel was lovely and the breakfast was great.
Joe
- 05/22/2024
Expedia Group verified review
Inside of door to room had handprints all over the door. Shower caulk was shoddy or moldy. Furniture was chipped and dirty. Tired.