What Others Have Said
DoubleTree by Hilton Hotel Newark Airport
128 Frontage Rd, Newark, NJ 7114
Absolutely Ridiculous
I called the day before to see if I could check in early, over the phone I was told $75 to do so. My flight landed early and I got to the hotel at 8:30. I saw others in the waiting room, but I proceeded to go to the desk and ask to check in early and pay the fee. The lady at the front desk told me $50 and then proceeded to tell me the entire hotel was booked last night and that there are no clean rooms. She then told me that I would have to wait an hour before a room became available. I said okay. I had an event to be to so I have some time to spare. Now me and four other people who were there before me saw others check out even saw house keepers walking around but 6 hours passed and we did not have a room. When they finally gave me a room they didn’t even say hey since you’ve been waiting here for so long let’s waive the fee no they proceeded to charge me with no apologies. When I got to my room the bathroom was nasty so I decided to clean it myself. When I saw housekeeping outside in the hall I asked for two extra wash clothes and she told me “No”. I was so annoyed with the lack of management and professionalism. I will never come back to that hotel ever again. Also I tried to call corporate multiple times to get my early room charge refund with no success. So thanks for nothing.
Highly Recommended
Beds were super comfy. Room was very nice, clean and loved the shampoos, lotions and soaps.
Very Welcoming
We checked into the hotel in a very short time. The woman at the front desk was very sympathetic with our situation and made us feel very welcomed.
Lovely Hotel
Lovely hotel!
Great Accommodations!
Courteous staff, easy check in and great room accommodations.
Nice Rooms
Room was nice!
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