The staff is always friendly. Rooms are always clean and comfortable. Great hotel with great.
The staff is always friendly. Rooms are always clean and comfortable. Great hotel and customer service.
Janine S
- 02/02/2025
Evacuation Safety
We came here as evacuees from Santa Monica during the fires. I must say that every one of the staff people we encountered was absolutely wonderful. They had so many evacuees, many of whom lost their homes (ours is okay. so far) so it had to be taxing for all of the staff. They brought an air purifier to our room when I complained about a strong smoke smell. The only downside to this hotel is that there is only one very expensive restaurant, STK. Fish and chips, e.g. was $73. The food was good, but not outstanding. Breakfast was a bit more reasonable. Most hotels of this size have alternatives. But our room was immaculate, decor lovely. No coffee maker in room, but they bring a tea kettle or coffee maker if you ask for it. Overall, we were grateful for a very comfortable escape for a couple of days.
Ruth M
- 01/14/2025
Welcoming & Nice Place
First time staying there. Very welcoming and friendly staff, from valet guys to steward to front desk during check in. Room was very comfortable and nice. I would stay there again.
Janine S
- 01/12/2025
Good food, accomplished waitstaff, clean room.
All was perfect! Good food, accomplished waitstaff, clean room.
Michael H
- 11/27/2024
Hotels.com verified review
Amazing stay . One of the best in recent times . Wonderful service right from reception to valet to house keeping . Great location and quiet and peaceful . Easier access and after my recent miserable Hilton experience this one was a blessing . Thank u the whole team at W
Ashok
- 01/07/2025
Expedia Group verified review
Honestly once again treated like royalty we stayed in the big suite before going to get married the staff was so lovely and super excited for us they sent us a beautiful bottle of champagne to celebrate along with a hand written note. It’s the little things! The room was pristine cleaning was impeccable and STK is delicious. I recommend this hotel it is close to everything and very safe nice neighborhood. Thank you W for another wonderful stay.
Ahmad
- 01/02/2025
Expedia Group verified review
Very Retro
John
- 12/18/2024
Hotels.com verified review
two days at the end of 3 weeks in the USA
Staff very friendly and attentive
Housekeeping could improve but overall excellent
William
- 12/01/2024
Expedia Group verified review
The bathroom was small. The wall had wallpaper that is chipping off. They should fix before it gets a lot worse
alan
- 11/23/2024
Expedia Group verified review
I stay at this property quite often and it’s a great property.