What Others Have Said
Extended Stay America Houston - Westchase - Richmond
3200 West Sam Houston Parkway, Houston, TX 77042
Expedia Group verified review
Roaches in room. Looked like a step above a drug den. Do not recommend.
Hotels.com verified review
OMG, where do I start? I literally have video of the horrible conditions of my room. I have stayed in hotels that were a little challenged, but I have never stayed in a hotel with this low level of maintenance and disappointment. I literally should’ve went to a motel 6. Lightbulbs cracked, raggedy dresser., holes in walls, the outlets were so bad I had to use a shoe in between the wall and the bed to hold my plug . no pots no pans on site and they didn’t even offer us new towels for the next couple of days that we stayed there. There was a kid jumping up and down on the higher floor that sounded like people were upstairs fighting. The room literally smelled like piss to the point we had to go and grab Lysol. There is no doubt this hotel needs to be torn down and rebuilt or do a serious remodeling. To be honest, I cannot believe they are renting out rooms at this location. They should refund my entire purchase. The young lady at the front desk was very nice. I will give them that but the rest of this hotel was completely garbage. I have video to back up my experience so when I recommend anybody staying here, I recommend going to motel 6. At least they will leave the light on for you because these likes were cracked. SO MY ANALYSIS OF THIS HOTEL LET’S JUST CALL IT ONE STEP CLOSE TO A DUMP. It is what it is. I don’t even know if I’m gonna ever stay at the extended stay again.
Expedia Group verified review
Dirty and stinky room.front desk staff was very rude.have pictures to tell the story.
Expedia Group verified review
I arrived one hour before the regular check in time and the front desk asked for me $25 extra
Hotels.com verified review
The room got real cold. A/C is excellent
Expedia Group verified review
After payment was confirmed I was unable to check in due to an “audit” Ended sleeping in parking lot
Expedia Group verified review
Room had roaches loud neighbors and homeless people in the parking lot
Hotels.com verified review
Original room booked was not available, but a different room was offered for same price. There was a soft spot on the floor right in front of AC unit, made sure to walk around it not to go through floor. Curtains did not close all way so outdoor lighting lit up room. Beyond that, bed was confortable, room was clean. I'm not sure what ammenities was offered, but had a busy weekend doing other things so I was not there to use anything much.
Expedia Group verified review
Great staff and proximity to my job
Expedia Group verified review
Staff friendly, great location.
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