Pet Friendly Lodging Reviews

When I was attempting to check in, the front desk staff took a set of keys from a couple checking out, and just gave me that key. I was so lucky to walk into the couples recently used room, and find out this was my room for the night. The beds were a mess and very clearly used. There was drywall lining the border of the room, and the toilet had black stains along the lid and inside the toilet. The night time air was full of screaming, dogs barking, and loud blasting music. Trashiest hotel in all of Scranton, and that’s not a hard title to earn

Not happy with Service

Breakfast could be better but everything else was great - room was spacious and clean. We did have an issue with some idiots that decided to get loud around 1030-11pm on a Sunday night. Would I stay again - most likely but I would plan on eating breakfast someplace else as the breakfast isn't really anything at all and the policy of not being able to bring drinks (coffee) or food out of the breakfast area is ridiculous in itself. Most everyone likes to enjoy a cup of coffee after they eat.

The worst most deplorable place I have ever stayed

I checked our room before we even carried our bags in. There was used soap in the shower. Hair on the floor. I asked them to make sure the room was cleaned before we brought our bags in so we went to the Friday's next door for a cocktail. When we return to the room the soap was gone, but there was still hair on the floor and small bits of toilet paper behind the door. We stayed anywhere and wore our flip flops in the shower. Also, they're free.Breakfast is only for 2 hours from 6-8 am.🙄 This place needs a major cleaning.

Check in begins @3. I arrived after 6pm and room was not ready. Everything is old. Bedding looked dingy. Unsavory characters lurking outdoors. Cigarette butter all over grounds. Not well kept

We arrived shortly after check in time. We confirmed with the front desk that we got NON SMOKING. We arrive to our room to find holes in the blanket from cigarettes and the whole room smelled. We went to the front and got a different room. That room also smelled like smoke and was disgusting. We went to the front a 3rd time and was offered a bigger room. We looked at that room and it smelled better but was dirty! We decided to leave. When we asked for a refund the front desk denied it saying that the rooms only smell like smoke because people smoke outside and it drifts in..and then tried saying all the rooms were perfectly fine and we over reacted. The hotel is NOTHING like what advertised. I know a cheap hotel is a cheap hotel and you get what you pay for but you get even less than that here. I genuinely hope no one wastes their money at this scam of a hotel again

I am a manager for a staffing company. I was traveling for work, provided staff for the Pocono Raceway. I booked the room in belief I would be in the area for the entire weekend. I was then called to another state by my employment. I tried to cancel the room and they charged me a fee for the entire room. It was my first time utilizing hotels.com, and they were also no help with receiving my funds back. I don’t understand how I had to pay for a room I DID NOT STAY IN. My cancellation was attempted more than five hours prior to check in. I would NOT RECOMMEND. I even paid extra for the insurance.

AC didnt work like oven in room wanted a refund wouldn't give me offered me a fan

The room was clean. The first room didn't have the air conditioner working. I was given another room immediately. The room was even nicer.