What Others Have Said
Extended Stay America - Washington D.C. - Germantown - Mileston
12530 Milestone Center Dr., Germantown, MD
Expedia Group verified review
Rooms need remodeling
Expedia Group verified review
This Motel has a lot of issues. The entire Motel Wreaked of pot smoke! It was overwhelming! Our rooms TV was shattered so they moved us to another room. That room did not have a mini-Fridge or a microwave, the Heat and Air did not work, only the fan and it was quite loud. They were supposed to provide breakfast, and you had to walk to the next-door Hotel for that and they were not adequate for that amount of people they needed to feed. Not a great experience.
Hotels.com verified review
The card never worked to open the door. A front desk person had to come open my door with their key each time I needed in. The hall A/C unit was on the outside wall by my bed and was very loud for my entire stay. Not all pillows had pillow cases when I got the room. The shower knob was falling off. When the front desk staff was asked to get the access issue with the door lock fixed nothing was done.
Expedia Group verified review
Staff was friendly and was clean for the most part, a couple broken appliances but i dint use them
Expedia Group verified review
They ran my credit card when I got there for a $100 deposit. I was told I would have it put back on my card with in 7 business days. It has been over 2 weeks and now they wont even answer the phone.
Expedia Group verified review
For breakfast you had to walk across the parking lot to another building to eat. Most of the staff didn’t speak English.
Hotels.com verified review
The AC doesn't work neither does the microwave. I had to get my key card redone every time I left. But I'd have to wait for someone to come to the front desk from across the street at Days inn, I was staying at super 8. They split staff between both places.
Expedia Group verified review
Just kind feels like a place that doesn’t care for their guests.
Expedia Group verified review
John from the night time staff was amazing! Truly was a remarkable person, however the day time staff was discriminant towards me and my colored girlfriend. They would not give our deposit back for no other reason than her having her menstrual cycle. Which is ridiculous, considering we were polite ourselves removing the bed sheets and putting them in a pile. Since I travel with many females (daughters, sisters) I will just go ahead and tell them to cover it up in the future (how are you supposed to be careful when your body doesn't give warning towards this that is why the sheets are white, that is why you have bleach) you blatantly used it as a excuse to steal the money. Live and learn. Try to be honest and cheap hotel staff takes advantage to take your cash. Not to mention our next room neighbor was smoking crack and asking us for tin foil. Awesome, glad I gave you guys a chance and you completely blew it. Again, none of this reflects on John, he was EXTREMELY nice and helpful. To your daytime staff. KARMA
Expedia Group verified review
Didn’t like the location.
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