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What Others Have Said
Extended Stay America - Washington D.C. - Germantown - Mileston
12530 Milestone Center Dr., Germantown, MD
Clean and basic
The hotel was clean, the bed was comfortable and it was convenient to the airport and downtown. John, the Night Manager, was most helpful and kind.
Very restful
“”
Expedia Group verified review
Good
Expedia Group verified review
Rooms are good but there is smell outside the rooms
Expedia Group verified review
The staff member p.m. and a.m. were helpful. The carpet was filthy in the room. The bedspreads had holes and stains. We had to ask for bath towels, hand towels, washclothes, pillow cases, and drinking glasses. TV remote control was missing so we were moved to another room. Table lamp didn't work and it wasn't the light bulb. Lamp shades were missing on 2 lamps. Breakfast consisted of 2 choices of cereal, milk, muffins, juice, yogurt, and coffee. No creamer for the coffee. The milk was left out at room temperature, and not on ice. The staff at the desk tried to help on top of checking in guests! The staff was friendly. Housekeeping staff needs to do much better.
Expedia Group verified review
We got 2 rooms. One was alright. The second room was bad! Asked for a new room and same thing. The blankets had holes, rooms were supposed to be nonsmoking and stunk, everything was falling apart. The second room also had a clogged sink. This place was supposed to have a pool and nope!! I will never, ever go back!! I can’t stop apologizing to my family for making this wrong choice. I can keep going on about the things that I didn’t like but… I thought about a refund.
Hotels.com verified review
The front desk staff was rude. There were holes in our curtain and our bedding. We only got 2 towels and when asked for more, they couldn't find any. I was charged my deposit and they won't give it back and I don't know why. Because it was not a great hotel. Oh, so in a very sketchy part of town, where i'm pretty sure people were doing drugs in the parking lot
Expedia Group verified review
Make sure don’t use the credit card you will not going to use to pay for the room. They will charge your card hours before arriving.
Expedia Group verified review
I requested a 1st floor room but was given a room on the 2nd floor. The AC didn't work in our room. The front desk lady let us use her fan, but it was still hot in the room. There was 1 tiny pillow on each bed. Apparently, that's all the pillows the hotel had because when we asked for another pillow we were told they didn't have any. There were 2 cheap "bath" towels and no washcloths. The juice machine didn't work.
Expedia Group verified review
The room itself was visibly clean. The bed had four pillows and only two of them had pillowcases. I asked the front desk clerk to put pillowcases on the pillow while I was out and when I returned the bed was made, the pillows were put back in place with no pillowcases. The hotel advertised a breakfast.However there was no breakfast.
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