Bathroom flooded smell all night terrible reception
Kamel
- 11/04/2024
Expedia Group verified review
Great location but has gone down hill and in need of a revamp.
David
- 10/28/2024
Hotels.com verified review
Worn hotel with terrible front desk and restaurants service
Scott
- 10/25/2024
Expedia Group verified review
I spoke with management while there, but the service was a nightmare. We have loved this hotel in the past and for my bday so I booked the penthouse, expecting a wonderful luxurious experience…. The room was so dirty. The coffee machine was empty, no cups, smelly /stale air.. they wouldn’t let me have an extra blanket and the room service NEVER answered . We had to go down and order the food and they said they didn’t have the time to drop off at our room…. In the morning we ordered to go breakfast (a BAGEL) and waited 45 mins in the lobby waiting area for it- it was not busy. The service and housekeeping has fallen drastically. Big disappointment.
Devon
- 10/21/2024
Expedia Group verified review
Yogi realy mare for a better experience. keep him
John
- 10/09/2024
Expedia Group verified review
Great location in WeHo with large rooms.
Paul
- 10/07/2024
Expedia Group verified review
Beautiful, great service
Debra
- 10/04/2024
Expedia Group verified review
overbooked and had trouble checking in
stayed at hotel before, room was bellow par, billed from minibar without having taken anything, later reimbursed, Sloooow service at breakfast. Had much better experience in previous stay
Eduardo Aizenman
- 09/10/2024
Expedia Group verified review
The hotel itself was nice, it’s in a great location and very walkable. The rooms are nice and spacious and overall the hotel is a good one. However the hotel staff at check in mentioned that they would block the amount on credit charge and upon checkout I could decide my final payment method, mentioning that cash payment is an option upon checkout. However when we went to check out I found out that my card had already been charged without my say so and I was never able to pay cash like Sammie and aumbry at the front desk said.