Holiday Inn Express & Suites Scottsdale - Old Town
3131 North Scottsdale Road, Scottsdale, AZ 85251
Expedia Group verified review
yes
YOLANDA
- 05/18/2026
Expedia Group verified review
Clean room, but they did not honor the room type booked through Expedia. I had 2 queen beds and a pull out for 2 adults and 3 kids. They gave me a king and a pull out with absolutely no solution where to put the third kid. Luckily I had a thermarest for camping in my car.
Breakfast was pretty bad as far as our experience. Half of the cooked food was inedible.
Dana
- 05/17/2026
Hotels.com verified review
We arrived late on a Friday night for a 3 night stay. The front office staff member was super helpful and polite. As we entered the room we were very impressed with the amenities. The room comes with a full sized fridge, a microwave, dishwasher, and a wide array of utensils.
We were a little disappointed in the cleanliness of the room though. There was a dirty shirt and socks left in the room. Also the carpets in our room (165) really need to be cleaned.
As for the positives, the breakfast was fantastic. My daughter really enjoyed the chicken and waffles. The eggs and coffee were also really good.
Lastly, housekeeping is supposed to come to your room every other day during your stay. During our 3 night stay we didn’t have any visits from housekeeping and we certainly could have used one.
All in all for the price, this isnt a bad hotel for an extended stay, but dont have too high of expectations or you will be disappointed.
glen
- 05/11/2026
Expedia Group verified review
Paper thin walls. You could hear the people above you and next to you simply walking around, and using the bathroom. Couldn’t sleep all night. I will say that the staff was super nice and helpful. I booked a room for two nights, but left after one. The gym was nice.
Aaron
- 05/10/2026
Expedia Group verified review
Cleanliness of hotel including rooms was good. Room Balcony needed to be cleaned. Small balcony only contained small table and 1 chair. Staff were very accommodating and personable. Exercise room and laundry facilities were well equipped. Only concern was lack of security to enforce pool area rules and hotel was non smoking.
thomas charles
- 05/09/2026
Expedia Group verified review
It was nice to have a breakfast option—a few more choices would have been nice but overall it was good
Denise
- 05/09/2026
Expedia Group verified review
The employees were very rude,
There was a smell from the air conditioner along with a light fog in the air, maintenance checked it out and said to turn it off and it would be fixed the next day, didn’t happen.
At check in I was told I reserved 2 rooms, one from Expedia and one thru the hotel,
T guy said he fixed it, then charged my
Card $179 for not canceling within 48 hours. (I was driving from Denver)
Had 95 year old mother with me, there were no handicapped accessible devices in the room. Asked for temporary bars for the tub, the brought a fold up plastic chair. Requested handicapped accessible room.
Lenney
- 04/30/2026
Expedia Group verified review
Has a great stay
Chloe
- 04/27/2026
Expedia Group verified review
Breakfast was fine, The pool was cold (but I knew it wasn't heated so wasn't expecting it to be warm until the check in attendant said it was room temperature (Guess she meant that as a joke, but it set the wrong expectations). The hot tub was not hot, in fact it was too cold to sit down in.
The room was exceptional, clean, with plenty of room, comfy bed, and comfortable temp, once we figured out that the thermostat was on the wall, not on the air conditioner itself. Hubby had a conference in town on Saturday, so we booked the hotel instead of driving all the way up from Casa Grande that morning. Cost was low for Scottsdale, but worth the money
Jennifer
- 04/26/2026
Expedia Group verified review
Breakfast was horrible with little to no change in breakfast items. Yogurt broke.