What Others Have Said
Delta Hotels By Marriott Richmond Downtown
555 East Canal Street, Richmond, VA
Comfortable
Modern and Comfortable.
Expedia Group verified review
The room was clean. The outside grounds and building were attractive and stylish. However, the double bed room I occupied was average with older fixtures and carpet. The bathroom was very small and had no a/c circulation. It’s very uncomfortable after a shower. The microwave was extremely small and the coffeemaker leaked. In comparison to other area hotels, the amenities were not worth the cost. For an extra cost, you can add breakfast to your stay. The pool is located behind large glass doors just outside the elevator area. Anyone using the elevator can easily view pool users - no privacy. Ice makers are not on every floor. You must go to designated floors to obtain ice. In my case, I was on the 12th floor and the nearest ice makers were on 10th and 13th floor. By-the-way, the one on the 10th floor was empty or just not working by my second day there. I was really disappointed with my stay. I always thought I could never go wrong by staying at a Marriott, I now know differently.
Expedia Group verified review
Was delayed and showed up later than expected only to find that they'd cancelled my booking. I stay at hotels a lot for work and had run into the issue before had never, ever had a hotel not honor the original booking and just reprocess the room. But even though Brie, the woman checking me in, *confirmed* they'd received the booking and my pre-payment, seemed almost gleeful in saying that they would not honor it because I'd booked through a third-party website. I had to call expedia and spend more than an hour on the phone with someone (who couldn't even correctly identify my timezone IIRC) only to be forced to pay almost twice what I'd paid originally to get the room I'd already paid for. About halfway through this, another guy (Malcolm or Ron, I think) showed up, and I got the distinct feeling there wouldn't have been an issue if he'd been there from the jump, but at that point I'd already paid again through expedia. To add insult to injury, the room was a lipstick-on-a-pig situation, a clearly decades-old hotel that they threw new paint and tile on, but the fundamentals were poor and outdated (e.g. HVAC marginal, poor noise insulation, bedding uncomfortable, curtains broken). The experience was so bad, I haven't booked with either since. Avoid the Delta and choose any of the many others nearby that provide exceptional service while getting the details right, like the Commonwealth (great location, higher end) or Holiday Inn Express (budget, very comfortable & business-like)
Expedia Group verified review
Great gym and pool with fresh water and water bottles available. Plenty of clean towels and even free earphones. Tge room was ckean with a very nice shower. The bed was very comfy
Expedia Group verified review
Good location and convenient to the park and other areas. Clean.
Expedia Group verified review
Room was great
Expedia Group verified review
Everything was very appropriate and clean
Hotels.com verified review
Rey clean and tidy room. Helpful and accommodating staff.
Hotels.com verified review
Breakfast was not included in my stay, but the food is still good in the morning, noon and evening from the restaurant.
Hotels.com verified review
Average choice
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