We checked in and their pool was open which was why we booked the room. Got to our room settled in and got ready to go swimming I have a one year old and have to have milk for the night their fridge wasn’t working. Then we went to the pool we were going down the stairs with four kids and I slipped on the stairs that have no grip it was like stepping on oil and I hit every stair there was. I wouldn’t recommend this place just for the fact of safety concerns, then when we got out of the pool there were three towels. Also their breakfast was disappointing to say the least. For $130 a night there should be some eggs or bacon. We will not be coming again.
Rachel M
- 03/11/2025
Black Hills
Clean and nice employees.
Billy K
- 08/19/2024
Dirty, Poorly Maintained Property.
This $147 per night was in ill repair and filthy. The headboard of the first room assigned (no A/C) was so sticky, you could hang your phone, if needed. Second room assigned (I was in line because other guests also had no A/C) had few working outlets, bathroom tile grout that was gross and lacked items found in previous room (ice bucket). Staff were courteous and trying hard. Would not recommend. We did not take advantage of the free breakfast due to lack of cleanliness.
Stephanie G
- 06/17/2024
Expedia Group verified review
Room was nice, property was under construction, but worked for a quick stay.
Tierra
- 01/16/2025
Expedia Group verified review
The pool was drained, all doors going outside were locked from the inside except the lobby door to go outside. The guy at the front desk was normally missing. Our room didn’t even have a fan in the bathroom, and the bed sheets did not look very clean.
Jeffrey
- 01/15/2025
Expedia Group verified review
I wouldn’t stay there ever again.
Aaron
- 01/05/2025
Expedia Group verified review
Horrible experience. The staff was unhelpful and double charged me. When I told them immediately they argued even while I was literally showing them my credit card statement on my phone. All the exits were sealed shut and labeled “out of order” except the main door which is a massive fire hazard.
Chris
- 12/29/2024
Expedia Group verified review
Needed to stay for a couple days, just needed the room. From what i saw building looks old, none of side doors would work, inconvenient only entrance by main lobby. Overall needs upgrade all aroun.
ronaldo
- 12/27/2024
Expedia Group verified review
The pool was closed. The tv didn't work took them 3 visit to the front desk. The heat did not work, had to bring me a space heater.
Christen
- 12/25/2024
Expedia Group verified review
wonderful. when do I get my refund from the night that I spent before my reservation?